Director, Member Services
Job Description
Job Description
Salary:
Position Summary:
The Director, Member Service is responsible for overseeing the day-to-day operation of the Contact Center including the Contact Center Representatives and the Virtual Teller Staff. This person is responsible for achieving established service and business objectives; educating, developing, coaching and training employees; initiating efficient systems and operations improvements; and providing outstanding service to MITFCU membership. This position will call for working closely with Branch Managers, working on project teams, and defining the level of service excellence expected for the entire organization.
Job Requirements:
Bachelors degree required. Minimum of 7 years of contact center or support team management experience required, credit union/bank experience a plus. Proven, successful record of staff management, coaching, and development required. Strong working knowledge of financial service Rules and Regulations preferred. Reliable and strong communication skills. Ability to interact as needed with CEO and executive management team to resolve complex member and/or account issues.
View full job description here
Recommended Jobs
Milieu Counselor - Adolescent Psychiatry, 32 Hrs/wk, D/E
Requisition Number: 10827 Pay Range: $20.17 - $33.59 per hour Location: CHA Somerville Campus Work Days: 8 hour shifts, w/ E/O wknd rotation and holidays as assigned Category: Human and Socia…
Senior US Tax Associate - Cayman Islands (Big 4 Firm)
Our Big 4 client is looking for a Senior US Tax Associate to join its Cayman-based team, advising and delivering complex US tax compliance work for global financial services clients - including insur…
Certified Nursing Assistant (CNA)
Job Description Job Description Come join this collaborative and innovated team. At Integritus Healthcare you will enjoy WEEKLY pay, generous time off, exceptional health insurance and the abilit…
Title of Opportunity: Children's Program Director
Our Sunday Services are in-person. - Search For Google Map Directions from your current location UU Church of Medford 147 High Street Medford, MA 02155 Summer Sunday Service: 10 AM Th…
Therapeutic Training & Support (TTS)
Job Description Job Description Benefits: ~401(k) matching ~ Dental insurance ~ Health insurance ~ Opportunity for advancement ~ Paid time off ~ Training & development ~ Vision insu…
Office Assistant
Job Description Job Description Pay: $22.00 per hour Job description: Office Administrative Assistant We are currently seeking Office Administrative Assistants. This is a great opportun…
Machinist
Job Description Job Description KiddeFenwal, LLC Location: 400 Main Street, Ashland, MA 01721, USA First Shift 6:30-2:30 At KiddeFenwal, we don't just manufacture products—we cre…
Program Manager - Space Systems
Job Description Job Description Job Title: Program Manager – Space EO/IR Payloads - Direct Placement Job Description This role leads complex space payload programs within an optical sensor …
Companion Caregiver Needed - Day Part-time Hours
Job Description Job Description Benefits: Competitive salary Flexible schedule Paid time off Training & development
Travel Registered Nurse Tele Job
Job Overview TLC Nursing Associates, Inc. is seeking an experienced Registered Nurse (RN) – Telemetry to provide specialized care for patients requiring continuous cardiac and vital sign monitor…