Collections / Customer Service Specialist

Job Description

Job Description

Description: Collections Customer Service Specialist
Canton, MA On Site Daily - No Remote Availability

COMPANY

Reiser has been a leading supplier of processing and packaging equipment solutions to the food industry for more than 60 years. During that time, the company has gained recognition for its high-quality equipment, innovative engineering, and outstanding service and support. The Company’s total commitment to its customers makes Reiser the supplier that processors can trust for better, smarter solutions. Reiser is in business to serve customers and believes in servant leadership. It is the responsibility of the people at the top of the organization to support those who work directly with customers. Our company has been growing steadily for many years. As we grow, we want to add talented and successful people to our team. If you want to work for a successful, stable company that is a significant part of an industry that supplies this country with high-quality, sustainable, safe, and enjoyable food, we want to meet you.

REISER VISION STATEMENT

• Robert Reiser & Co. will serve the food industry, and other selected markets, by selling and supporting equipment that provides solutions to customer needs.
• Every customer contact will result in an improved relationship with that customer.
• We will continuously strive to strengthen our supplier partnerships.
• We will encourage our fellow employees to reach their potential.
• Therefore, we will earn a fair profit and ensure our future.

Collections Customer Service Specialist

Our Collections/Customer Service Specialist is responsible for providing a full range of credit and collections support for our US customer base. At Reiser, we view our Collection Specialists as an extension of our Customer Service department with a goal to not only collect on amounts due, but to also ensure that Reiser customers are properly serviced. Day to day tasks include researching, analyzing, detecting, and resolving issues.

Responsibilities:

• Make regular collection calls.
• Establish and maintain customer relationships.
• Resolve cash application discrepancies.
• Research product return problems.
• Resolve customer issues related to billing.
• Regularly interact with Regional Manager and sales representatives regarding the status of customers’ accounts.
• Timely identify paid machines and ensure that customer and machine files are properly updated.

Requirements:

• Associate's degree in business related field preferred but not necessary
• Prior customer service experience
• Prior collections experience is preferred.
• Experience with Ariba and other similar portals is a plus.
• Proficient in Microsoft Word and Excel
• Spanish Speaking is a plus.

Attributes:

• Team Player
• Ability to multitask and drive projects and initiatives.
• Outstanding communications skills
• Drive and ambition.
• Enjoys a challenge and not risk adverse.
• Creative
• Organized
• Calm under fire.
• Maintain an extremely high level of confidentiality and trustworthiness.
• Problem-solving aptitude

PHYSICAL DEMANDS :

The characteristics described below are representative of those encountered while performing the essential functions of this position. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

While performing duties of this job, individuals would frequently be required to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects, tools or controls.

Other Physical Demands :

EEO Statement

Robert Reiser & Co., Inc. is an equal opportunity employer. We consider applications for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, gender identity, citizenship status, genetic information, veteran or disability status, or any other legally protected status.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.