Analyst operations

Who We Are

Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future.

Bready * to make a change?

Toast is looking for a Payments Operations Analyst II to play an integral role in scaling Toast’s rapidly growing business. You will be responsible for payments pricing analyses for existing customers, and for communication via email and phone with existing customers regarding payments pricing. You will also support the Sales team as a Payments subject matter expert by prioritizing custom payment rate requests, analyzing card processing statements, advising sales on deal pricing strategy, and communicating with sales reps in a timely and professional manner. Analyst II’s are also responsible for representing Toast Payments in cross-functional strategic projects, providing analytics support, escalating to management when necessary, tracking operational metrics and presenting to department leaders.

About this roll * (Responsibilities)

• Responsible for effective internal and external communications including pricing enablement, rate negotiations, enrollment for new methods of payment and billing inquiries
• Become an expert in understanding card processing pricing including various market pricing strategies, interchange fees, network/scheme fees and other processing fees
• Perform advanced payments pricing analyses for new business opportunities and existing customers, setting and/or approving processing rates which directly impact Toast revenue
• Support the sales team as a subject matter expert regarding Toast’s payment solutions in addition to pricing
• Manage and improve upon all operational processes that touch Toast Payments
• Support and partner with Sales Enablement on Payments education initiatives
• Support optimizing internal business operations for scale
• Use of Salesforce, Excel, Powerpoint and SQL on a daily basis
  
  

Do you have the right ingredients *? (Requirements)

• Bachelor's Degree in Finance, Economics, Mathematics or related fields required
• 2-4 years of experience in an analytical or operations position, preferably with a customer facing component including communications via email, phone, and video
• Strong Excel/Google Sheets skills; ability to understand and work with complex financial models
• Experience working with large data sets and querying relational databases via SQL, and leveraging analytics tools such as Sigma or Hex
• Experience preparing comprehensive presentation materials and decks for multilevel stakeholders across an organization
• Experience contributing to department level strategic initiatives from conception to delivery
• Demonstrated experience identifying potential process improvement opportunities to derive operational efficiencies
• Ability to identify and recommend internal or external best practices
• Excellent organizational, time management & verbal/written communication skills
• A great sense of accuracy and problem-resolution skills
• Ability to manage multiple competing priorities in a high growth, fast-paced environment
• An inquisitive nature and a mathematical/analytical mind
  
  

Bonus ingredients* :

• Experience in the card processing industry
• Experience in a high growth tech company
• Experience with data analysis programming languages
• Experience in Relationship Management or other similar client facing function
• Experience building financial models
• Experience using Salesforce or another Customer Relationship Management System (CRM) and related reports and dashboards
  
  

AI at Toast

At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Spread* of Total Rewards

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at

• Bread puns encouraged but not required
  
  

The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).

Pay Range

$70,000—$112,000 USD

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out:

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].

For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.