Internal Comms Lead

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.

About the team and role:

The Senior Manager, Employee Communications and Engagement plays a key role in shaping how Klaviyo connects employees to our mission, priorities, and the impact we create for our customers.

This role sits within the broader Communications, Workplace and Experiences team, working cross-functionally to help ensure employees understand where the company is headed, how their work contributes to our success, and the difference Klaviyo makes for our customers.

The Senior Manager drives the strategy behind internal storytelling and employee engagement campaigns that bring company priorities, cultural initiatives, and People and Places programs to life. Through thoughtful communications and engaging employee experiences, this role helps strengthen alignment, build connection, and reinforce the culture that makes Klaviyo unique.

We're looking for someone who approaches internal communications like a builder. Someone who cares deeply about craft, isn't afraid to experiment with new formats or ideas, and thrives in a fast moving environment where clarity, creativity, and ownership matter.

This is a senior individual contributor role that blends strategic thinking with creative storytelling, modern communication approaches, and strong cross functional partnership.

How you'll make a difference:

• Shape and evolve Klaviyo's internal storytelling and employee engagement strategy in partnership with the Head of Communications, Workplace & Experiences.

Lead the development of internal campaigns and communication strategies that help employees understand company priorities and how their work contributes to Klaviyo's success.

• Create opportunities to connect employees more deeply with the impact Klaviyo has on our customers and the broader ecosystem we serve.
• Partner with teams across the People Team including Benefits, Learning and Development, Employer Brand, events, and employee engagement programs to translate initiatives into meaningful employee experiences.

Develop communication approaches that support leadership messaging, organizational change, and key company moments.

• Create and oversee compelling storytelling across formats including written narratives, video, digital content, and live forums to help employees better understand company strategy, culture, and customer impact.

Lead the evolution of internal communication channels and storytelling formats to increase engagement and clarity.

• Own and continuously improve internal communication platforms such as KHub so they serve as a centralized source of information and storytelling for employees.
• Partner across functions to align messaging and ensure employees understand how initiatives connect to broader company priorities and goals.

Advise leaders and partners on communication strategy, narrative framing, and the most effective ways to reach and engage employees.

• Identify opportunities to simplify communication, reduce noise, and strengthen the overall internal narrative across the organization.

Who you are:

Exceptional written and verbal communication skills with the ability to translate complex topics into clear, engaging messagingA strong storyteller who can connect employees to company priorities, culture, and the impact Klaviyo has on customersA builder who enjoys creating new programs, formats, and approaches rather than simply maintaining existing onesComfortable working in a fast moving environment and navigating ambiguity while bringing structure and clarity to complex topicsStrong strategic thinker with the ability to see the big picture while also executing high quality workExcellent cross functional collaborator who builds trust with leaders and partners across the organizationHighly organized with strong attention to detail and the ability to manage multiple priorities simultaneouslySomeone who cares deeply about the craft of communication and the role it plays in shaping culture and alignment inside a company

Education and Experience:

• Bachelor's degree in communications, marketing, journalism, human resources, or a related field, or equivalent experience
• 8 or more years of experience in internal communications, employee communications, employee engagement, or a related field
• Experience working cross functionally with HR, leadership teams, and business partners on communication initiatives
• Experience developing internal campaigns, storytelling programs, or employee engagement initiatives preferred

Get to Know Klaviyo

We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.

AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.

By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process . For more information about how we process your personal data, see our Job Applicant Privacy Notice .

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.