Patient Navigator

Summary

Simbioza is building a hybrid health assistant that combines AI-powered responses with human compassion. We help users navigate care confidently through both automated and human-guided support. We’re hiring a certified and experienced Patient Navigator to support users via chat and phone, offering clear explanations, guidance, and care coordination.

This role is fully remote and modeled after traditional hospital-based patient navigation, adapted for a digital environment.

Key Responsibilities

• Serve as a human support layer on top of our AI assistant: clarifying information, guiding decisions, and helping users take action

• Conduct virtual support sessions with users via chat and phone

• Build rapport, offer motivation, and guide users toward achievable healthcare goals

• Educate users on how to navigate referrals, insurance processes, provider selection, and care follow-up

• Support users with non-clinical concerns (billing questions, administrative coordination, etc.)

• Help users understand their benefits and rights

• Flag critical issues to internal leads based on established escalation protocols

• Work closely with internal operations to troubleshoot care navigation barriers

• Provide real-time feedback to improve Simbioza’s AI and user experience

Required Qualifications

• Certification required :

  • Board Certified Patient Advocate (BCPA), OR

  • Community Health Worker (CHW), OR

  • Patient Navigator Certificate from an accredited program

• Minimum 2 years of experience in a patient-facing role such as:

  • Patient Advocate or Navigator

  • Medical Assistant, Health Coach, or Case Manager

  • Care Coordinator (hospital, insurance, or digital health setting)

• Native U.S. English speaker with excellent written and verbal communication

• Proficient in using remote communication platforms and documentation tools

• Deep understanding of U.S. healthcare workflows (insurance, primary/specialty care, referrals)

• Able to work independently in a fully remote setting

• Emotionally intelligent, empathetic, and solution-oriented

Preferred Qualifications

• Bachelor’s degree in Public Health, Health Admin, Nursing, Social Work, or related field

• Experience supporting patients in remote or telehealth environments

• Familiarity with HIPAA-compliant documentation and communication

Work Environment & Requirements

• Fully remote role based in the U.S.

• Stable, high-speed internet and secure home workspace required

• Simbioza provides necessary equipment: computer, monitor, headset

• HIPAA-compliant work environment: quiet, private, and distraction-free

What We Offer

• Competitive hourly rate: $18–$27/hour , based on experience and certification

• Remote-first team culture

• Opportunity to help shape the future of hybrid AI + human care models

• Mission-driven work with real impact

Additional Notes

This job description is not intended to be an exhaustive list of responsibilities. Duties may evolve based on product development, user needs, or company priorities.