Member Service Representative I

Job Description

Job Description

Member Service Representative - Walpole

Rockland Federal Credit Union is looking for a friendly, service-focused individual to join our team in Walpole. If you enjoy working with and helping people and have banking experience, this could be the position for you!

About RFCU

At RFCU, we are committed to member service. We know that our success relies on our dedicated employees and their commitment to our members. With 8 branch locations and over 11 back-office departments, career growth potential is unlimited.

A day in the life as a Member Service Representative

As a Member Service Representative, you'll play a pivotal role in our branch operations. From setting up new IRA accounts to assisting loan applicants and opening various account types, your responsibilities will be varied and rewarding. You'll also have the opportunity to float to other branches as needed, providing you with a broad perspective of our organization.

To excel in this position, you should have a high school diploma or equivalent, at least two years of experience in a banking or credit union environment, and a strong understanding of Credit Union products and services. Effective communication skills, both with members and internal stakeholders, are essential. You should also demonstrate the ability to work independently, prioritize tasks effectively, and maintain a positive and professional demeanor at all times.

Work Schedule and Benefits

As a Member Service Representative, you will work a 40-hour, full-time schedule that includes extended hours on Thursday and Friday, and a half-day every other Saturday.

RFCU offers a comprehensive benefits package, including Cigna medical benefits, dental benefits, vision benefits, a 401(k) plan with company match and profit-sharing potential, flexible health and dependent care plans, and life, AD&D, and LTD insurance. We also provide a generous and flexible tuition reimbursement program, along with a PTO package designed to help employees recharge and enjoy time with family and friends.

Are you ready to apply?

If this sounds like what you are looking for then the next step is to apply! You will need to upload your resume and answer a few basic questions. Our Human Resources team will review your application to determine your qualifications for the position. Our interview process consists of an initial telephone interview with Human Resources, followed by an in-person interview with the hiring manager for qualified candidates. At that point if we are the right fit for each other, you will move to the final steps of references, credit and background check.

Apply today and join our Walpole team!

Rockland Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.