Director of Marketing and Communications

Who We Are : East Boston Social Centers is a multi-service agency and community center that cultivates community, belonging, and joy. Founded in 1918 to welcome and support immigrant families, East Boston Social Centers continues to proudly embrace “welcome” in all we do. Our core services range across educational, social, and recreational programs to support the diverse community of East Boston and our neighbors of all ages. For over a century, our programs and services have welcomed neighbors of all ages, interests, and backgrounds through our doors.

"When all give, all gain."This is so much more than a motto at East Boston Social Centers. We seek to ensure all have an opportunity to give and to gain, and recognize the critical importance of being a diverse, equitable, and inclusive workplace and organization, where all belong. We actively seek and encourage a diverse and inclusive workforce that is reflective of our communities. We are strengthened by this vitality and wealth of life experiences. If you are encouraged by an opportunity to do your best work in an environment where your contributions are valued, come join us.

Job Description : We are seeking a strategic, creative, and experienced Director of Marketing & Communications to lead a major refresh of our communications platforms — including a full website overhaul — while building and executing an integrated marketing and communications strategy. The Director will drive media relations, manage all branded materials, support internal communications, and serve as a key storyteller for the Social Centers’ impact.

Key Responsibilities

• Website Refresh & Management
• Lead a comprehensive redesign of EBSC’s website in partnership with a consultant, reimagining site architecture, language, imagery, and user experience to more powerfully communicate our mission and impact.
• Oversee content strategy, and ensure that the website is engaging, accessible, and aligned with our values and brand voice.
• Maintain and update the website regularly (e.g., news, programs, impact stories), ensuring it remains fresh, accurate, and optimized for performance.
• Media Relations & External Communications
• Serve as the primary media contact for EBSC; build and maintain relationships with local, regional, and national journalists.
• Pitch stories, place op-eds, and coordinate interviews to amplify our programs, community impact, and thought leadership.
• Develop press releases, media kits, and talking points for leadership and program staff.
• Collateral & Branded Materials Production
• Oversee the creation of all EBSC branded materials, including (but not limited to): annual report, fundraising appeals, newsletters, brochures, flyers, event materials, and swag.
• Manage design processes (in-house or with external vendors), ensuring brand consistency and high-quality production.
• Work cross-functionally with development, programs, and operations to tailor materials for different audiences (donors, families, volunteers, community partners).
• Internal Communications
• Partner with Human Resources to develop and distribute internal communications, such as a staff newsletter and other internal updates.
• Support efforts to strengthen organizational culture and engagement through regular, transparent communication with staff, board, and stakeholders.
• Strategic Planning & MarComms Strategy
• Develop and implement an annual marketing and communications plan aligned with EBSC’s strategic goals, fundraising calendar, and program priorities.
• Monitor, evaluate, and report on key communications metrics (e.g., web traffic, media placements, engagement) to measure impact and refine strategy.
• Cross-Program Collaboration & Storytelling
• Work closely with program teams, staff, board members, program participants, volunteers, and community members to identify compelling stories and newsworthy moments.
• Elevate program successes and community voices across communications platforms (web, social media, newsletters, press).

Qualifications

• Proven experience in nonprofit marketing and communications, ideally in a leadership role.
• Media relations success: demonstrated ability to secure media coverage and place op-eds for nonprofit organizations. (Please provide samples of media placements / op-eds.)
• Web experience: demonstrated experience leading or managing a website redesign or refresh, particularly for mission-driven organizations. (Please provide examples or portfolio.)
• Design and collateral production skills: comfortable creating (or overseeing creation of) brochures, flyers, annual reports, etc., with good design sense. (Please include examples.)
• Strong writing and editing skills, and ability to tailor messaging to diverse audiences.
• Excellent interpersonal skills: able to build relationships across teams, programs, and with community stakeholders.
• Self-starter who can lead independently, but also collaborate well on a team.
• Strategic thinker with the ability to develop long-term communications plans and execute them.
• Bilingual in Spanish (spoken and written) is strongly preferred, given the diverse community we serve.
• Bachelor’s degree in Communications, Marketing, Journalism, Public Relations, or related field (or equivalent experience).

Competencies & Personal Attributes

• Passion for EBSC’s mission and commitment to building a community where “all give and all gain”.
• Creativity and a strong visual sense; an ability to imagine “what could be” and bring it to life.
• High emotional intelligence and cultural humility; comfortable working with diverse stakeholders.
• Organized and detail-oriented, with strong project management skills.
• Adaptable and flexible, able to pivot as needs change.

Compensation and Benefits

The salary range for this position is $85,000-$95,000 and is based on experience. We offer comprehensive benefits including health and dental insurance, 403b retirement plan, PTO (vacation, sick and personal days), life/short/long-term disability insurance, childcare assistance, and more.

How to Apply (read carefully)

Please submit:

• A resume
• A thoughtful, original cover letter explaining why you’re interested in EBSC and this role
• Examples / portfolio of your existing work, including:
• Media placements or op-eds
• Website redesign or refresh projects
• Design collateral (flyers, brochures, annual reports, etc.)

Send application materials to Cerlyn Cantave, the Director of People & Joy, at [email protected], with subject line “Director of Marketing & Communications Application – [Your Name]”.

East Boston Social Centers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Type: Full-time

Pay: $85,000.00 - $95,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan

Experience:

• Marketing: 1 year (Required)

Work Location: Hybrid remote in East Boston, MA 02128