Quality Assurance Specialist

Now Hiring: Quality Assurance Specialist
Location: Lowell, MA

Pay Range: $20 - $25/hr. *based on experience*

Schedule: Monday-Friday 7:00am - 7:00pm

COME GROW WITH US!

We're looking for talented individuals who share our passion for food and are ready to contribute to our continued success. We offer a collaborative and supportive environment where you can develop your skills and advance your career.

WHO WE ARE

We're a dynamic and growing food manufacturer specializing in an extensive line of soups, sauces, and specialty food items. Our passion lies in providing restaurants and grocery stores with delicious, high-quality products that help them delight their customers.

OUR MISSION

To produce quality, culinary-driven products and to be a valued supplier and business partner to our customers.

GENERAL SUMMARY

The Quality Assurance Specialist is part of the QA/QC department at Plenus Group and is responsible for ensuring that all products and processes meet the company's high-quality standards and regulatory requirements. This role involves conducting kettle sample testing for consistency along with other tests as assigned by the QA Manager to uphold Plenus Group's commitment to excellence, consistency and customer satisfaction.

ESSENTIAL JOB FUNCTIONS

• Product Testing and Inspection: Perform regular routine quantitative and qualitative testing (consistency, pH, particulate distribution, etc.) on all kettle products to ensure they meet established quality standards prior to packaging.
• Enforce Quality Standards: Assist in creating and establishing quality standards for soups and sauces based on sensory evaluation, texture, flavor, and appearance.
• Support Functions: Provide support to QA team members to advance our collective goal and professionalism.
• Documentation and Record Keeping: Maintain accurate records of testing performed and corrective actions taken for non-conformance.
• Collaboration: Work with QA, R&D, Director of Commercialization to discuss quality findings and develop solutions to enhance product consistency.
• Continuous Improvement: Identify areas for improvement in production processes and participate in the implementation of quality enhancement initiatives.
• Issue Resolution and Corrective Actions : Identify non-conformities or out-of-compliance situations and communicate them to production teams and supervisors. Participate in root cause analysis and implement corrective and preventive actions.
• Communication: Report quality issues, trends and risks to management team.

PREPARATION, KNOWLEDGE, SKILLS & ABILITIES

• Strong attention to detail with the ability to accurately identify product variations and document findings.
• Analytical and problem-solving skills for interpreting test results and supporting corrective action decisions.
• Computer proficiency, including the ability to enter data and maintain digital records (e.g., Microsoft Excel or QA systems).
• Ability to work independently while managing time and tasks effectively in a production-driven environment.
• Strong analytical and observational skills to identify variations and non-conformance in product testing.

WORKING CONDITIONS/PHYSICAL DEMANDS

• Work is performed while standing, walking, or sitting for extended periods.
• Frequent use of hands for grasping, lifting, and manipulating tools and materials.
• Requires bending, climbing, reaching, and the ability to lift up to 30 lbs.
• Environment includes exposure to temperature changes, allergens, machinery noise, and production equipment.
• Must be willing to work in a loud environment with proper ear protection.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent; degree in Food Science, Culinary Arts, or related field preferred.
• Previous experience in quality control or assurance in the food industry, particularly with soups and sauces, is desirable.
• Strong analytical and problem-solving skills.
• Excellent attention to detail.
• Effective communication and teamwork abilities.
• Knowledge: Familiarity with food safety regulations and quality certification standards (e.g., HACCP, SQF) is a plus.
• Written and spoken English is required. Written and spoken Spanish (ideal)

PGI Foods is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. PGI Foods strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.