Loss Mitigation Document and Closing Specialist

About the Company

Valon is transforming both mortgage servicing and consumer direct lending with a technology-first approach. Backed by Andreessen Horowitz (a16z) and managing over $130 billion in loans, we’ve built our platforms from the ground up—not on outdated legacy systems—so homeowners, lenders, and investors experience greater transparency, efficiency, and care. By unifying processes into a modern, AI-native operating system, we’re leading the way in automation, compliance, and continuous improvement across our servicing and lending businesses.

Our mission is to empower every homeowner by making the mortgage experience simple, secure, and financially empowering. To achieve this, we bring together world-class engineers, servicing experts, lending professionals, and operations leaders who share a passion for improving the homeowner journey. We’re not only reshaping what servicing and lending look like today—we’re creating opportunities for talented people to help drive the future of the industry.

As we continue to grow, Valon is expanding its footprint across multiple states, opening the door to exciting new roles and career paths. Joining Valon means becoming part of a fast-scaling company where innovation, collaboration, and customer impact go hand in hand. Mortgage is just the beginning—we’re building the future of regulated finance, and we want you to be part of it.

About the Role:

The Loss Mitigation Document and Closing Specialist manages the closing of loan workout packages, ensuring compliance with guidelines from investors, insurers, states, the federal government, and the CFPB. This role involves meticulously managing all post-approval activities for loss mitigation workouts, ensuring accurate and timely completion. You'll act as a critical liaison between internal departments and external parties to finalize agreements, resolve outstanding conditions, and seamlessly transition accounts, ultimately minimizing risk and maximizing recovery for our organization.

This position demands exceptional organisation, keen attention to detail, and a deep understanding of various workout options like loan modifications, short sales, deeds-in-lieu, and forbearance plans. As a specialist, you'll also oversee the quality control of borrower-executed documents, ensuring approved workout terms amortise and cure delinquencies. You'll manage the finalisation of workout terms within our proprietary system and work closely with departments such as cashiering, loan accounting, and investor reporting to ensure accurate and timely processing of loans eligible for buyout.

Responsibilities

• Post-Approval Management: Oversee the end-to-end completion process for approved loss mitigation workouts, making sure all conditions precedent are met.

• Documentation & Compliance: Review, prepare, and process all necessary legal and internal documentation for workout completion, ensuring accuracy, completeness, and strict adherence to investor, insurer, state, federal, and CFPB guidelines and internal policies.

• Document and Title Processes: Manage all document and title processes, including the meticulous review, clearance, and quality control of borrower-executed documents to ensure proper notarization and execution.

• Document Rejection Resolution: Proactively track and resolve document rejections, both before system finalization and following post-workout settlements.

• Communication & Coordination: Communicate professionally with servicers, attorneys, title companies, real estate agents, and internal departments (e.g., servicing, legal, accounting, collections) to gather required information, resolve discrepancies, and expedite the completion process. You'll also coordinate with various teams and provide exceptional customer service to ensure a seamless and efficient loss mitigation process.

• Condition Fulfilment: Track and follow up on outstanding conditions and requirements for workout completion, including but not limited to receipt of executed documents, payments, insurance, and property inspections.

• Trial Plan Monitoring: Monitor trial plans diligently and handle plan cancellations as needed.

• System Updates & Data Integrity: Accurately update internal servicing systems and databases with the status of workout completions, ensuring data integrity and proper account coding. You'll manage the finalisation of workout terms in our proprietary system and maintain accurate records.

• Modification Reconciliation: Reconcile modifications to ensure capitalised amounts align with the adjustments to the loan's unpaid principal balance.

• Workout Term Amortization: Ensure approved workout terms are properly amortized and cure delinquencies.

• Investor System Submission & QC: Submit workout settlements to investor systems and perform a final quality control check of the internal system to ensure it accurately reflects workout documents before closing workout templates.

• Interdepartmental Collaboration: Collaborate closely with departments such as cashiering, loan accounting, and investor reporting to ensure accurate and timely processing of loans eligible for buyout.

• Problem Resolution: Identify and resolve issues or roadblocks that may arise during the completion process, escalating complex cases to management as needed.

• Timeline Management: Monitor and manage critical deadlines and timelines to ensure timely workout completion and avoid further delays or potential re-defaults.

• Reporting: Assist in generating reports on workout completion rates, outstanding items, and performance metrics.

• Quality Assurance: Conduct a final review of completed workout files to ensure all documentation is in place and accurately reflects the terms of the agreement.

• Process Improvement: Identify opportunities to streamline and improve the loss mitigation workout completion process.

• Additional duties as assigned by your manager

Minimum Qualifications

• High school diploma, GED, or equivalent secondary education certification required.

• At least 3-5 years of experience in mortgage servicing, loss mitigation, real estate, or a related field, with a strong emphasis on documentation and transaction completion.

• An in-depth understanding of various loss mitigation options (modifications, short sales, deeds-in-lieu, forbearance) and their associated documentation requirements. Familiarity with mortgage servicing regulations (RESPA, TILA, FCRA, CFPB) and GSE guidelines (Fannie Mae, Freddie Mac), as well as investor and insurer guidelines.

• Must possess exceptional attention to detail and accuracy when reviewing and processing complex financial and legal documents.

• Superior organizational and time management skills, with the ability to manage a high volume of cases and prioritize effectively.

• Excellent written and verbal communication skills with the ability to professionally interact with diverse stakeholders.

• Strong analytical and problem-solving abilities to identify issues and implement effective solutions.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook). Experience with mortgage servicing software (e.g., Black Knight MSP, Fiserv, LoanSphere) and CRM systems.

• The ability to adapt to changing priorities and thrive in a fast-paced environment.

Ideal Background

• Experience managing a high-volume loan portfolio.

• Knowledge of bankruptcy and foreclosure processes as they relate to loss mitigation.

• A Bachelor's degree in Business Administration, Finance, Real Estate, or a related field is preferred. Equivalent work experience will also be considered.

Benefits

• Compensation: competitive salary and 401k plan

• Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits

• Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.

• Grow together: Company-wide orientation for you to successfully onboard, and other learning & development opportunities, including regular review cycles that feature 360-degree feedback

• Generous time off: 17 days paid time off, 5 paid sick/personal days, and 11 company holidays

• Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid, so you can focus your energy on your newest addition

Throughout the interview process, please remember that emails will only be from valon.com email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to [email protected] if you have any requests to verify the authenticity of an outreach.

Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Compensation Range: $63K - $85K