Client Success Manager- Legal Customer Services
Full job description
This is an excellent opportunity for those interested in the law / legal field, receiving training and exposure to the field of federal law and assisting in global talent migration. Ideal applicants should be able to work full-time 40 hours every week in the office. Legal experience is not required, but having prior customer service experience will be valuable.
Job Responsibilities
- Finalize, scan, bind, and ship legal packages. Sorting and delivering incoming mail, and collecting and sending outgoing mail.
- Answering telephone calls and emails from customers and clients, and directing them to relevant staff.
- Interacting with clients and handling clients’ queries and complaints in a timely manner.
- Place USCIS service request calls.
- Handle premium processing forms.
- Answer client messages in the case management system (CMS), subject to attorney approval.
- Mail notices to clients as requested.
- Prepare cover letter and mailing duplicate RFE pkg to USCIS.
- Other Admirative duties as assigned.
Requirements
- Mandarin fluency preferred but not required
- BA or MA degree preferred.
- Excellent English writing skills.
- Strong attention to detail.
- Outstanding client service skills.
- A high degree of self-motivation and ability to work independently under tight deadlines.
- Demonstrated professional demeanor.
- Excellent multitasking and time management skills.
Benefits
- Health, HSA, dental, and vision insurance.
- Long-term and short-term disability benefits.
- Optional 401(k) with company matching contributions.
- Paid time off.
- Paid holidays.
Recommended Jobs
Service Technician (Haverhill)
Our new management team is now hiring! We are looking for dynamic, organized and detail oriented individuals to join our team and grow within our organization. Responsibilities: * Performs work …
SENIOR PLANNER, Campus Planning
Reporting to the Executive Director of Campus Planning, the Senior Planner will support Boston University's (BU) overall mission of education and research. As a key team member within Planning, Desig…
Physical Therapist Sutton MA
HCRC Staffing, a leader in healthcare and legal industry recruitment, is seeking a dedicated Physical Therapist to join a dynamic team in Sutton, MA. This role involves evaluating patient conditions, …
Senior Finance Business Analyst
At Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nati…
Integrated (Special Education) Preschool Teacher
Position Title: Integrated (Special Education) Preschool TeacherQuaboag Regional Integrated PreschoolReports to: Building Principal & Director of Student Support ServicesPrimary Function: To assume …
Sports Videographer
Sports (Dance) Videographer / Camera Operator Duration: February – June 2026 Location: Nationwide travel across the U.S. Compensation: $150-$400/Day + Travel Pay + All Expenses About Danc…
Unit Secretary - Per Diem
Who We Are: Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessn…
SWE: Toward Autonomous Data Management with AI Intern 2026
Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of …
Brand Ambassadors needed! Must be 21!
We are looking for brand ambassadors to work Schweppes tastings at various Market Baskets in MA through 11/7-11/8 and 11/14-11/15. Next Level Marketing is widely recognized as one of the beverag…
CNC Milling Lathe Machinist | 2nd Shift
Job Title: CNC Lathe Machinist Shift: 2nd | Hours: 3 PM - 11 PM Employment Type: Full-Time | Mode: Direct Placement Pay Scale: $25 - $32/hr | Industry: Manufacturing Job Overview: …