Field Service Engineer

Under the direction of the Sr. Manager, National Service, the Field

Service Engineer is responsible for providing technical expertise to customers; including working with customers to install, maintain and repair purchased products or services. This role will interface directly with customers, sales staff and various levels of management to manage, install and/or resolve system software and hardware failures, product performance issues and user quality improvements. The Field Service Engineer will assist sales representatives when they meet with clients to assist in sales demonstrations and answer customer questions regarding the technical capabilities of products or services. Travel is required to perform the activities of this role, and is anticipated but not limited to 50-75%.\ Responsibilities\

• Troubleshoot, diagnose, and repair Mycronic products on customer

premises, at company facility, and via telephone\

• Provide training to customers and participate in the set-up and

demonstration of new products\

• Assist in the preparation of system orders\
• Provide pre and post-sales support for all Mycronic services and

products\

• Provide meeting and trade show support; including setting up equipment

and installing temporary cabling as needed\

• Conduct pre-site inspection, preventative maintenance and customer

care support for service contracts\

• Maintain accurate records to reflect the support and repair history of

equipment serviced or repaired\

• Submit all necessary paperwork, including travel itineraries, trip

reports, activity reports, weekly expense and service reports accurately and in a timely manner\

• Maintain all assigned assets (laptop/computer, phone, tools, and

repair parts, etc.)\

• Return defective parts replaced during repair in a timely manner to

designated depots\

• Establish and maintain open lines of communication with key personnel

at assigned accounts to remain current with support, repair and on-going issues (i.e. installations, upgrades, persistent problems)\

• Escalate support issues to management when customer satisfaction is

jeopardized\

• Develop and maintain the knowledge and skills required to produce the

highest levels of customer service support\

• Become familiar with Mycronic equipment applications and products

through structured corporate training programs, on the job training, study of Mycronic marketing materials, sales brochures and available self-study programs\

• Work closely with customers, local sales representatives, product

engineers, marketing managers, administrative staff, and other field support personnel to provide the highest level of customer support and satisfaction\

• Establish a communication schedule with service managers and

administrators to exchange information on daily and weekly activities\

• Meet all assigned targets and goals set by corporate, regional and

area managers\

• Other duties as assigned including but not limited to the performance

of functions related to the service processes of the company\ Experience and Qualifications\

• Associate\'s degree (A.A.) or equivalent from two-year College or

technical school; or at minimum three years related experience and/or training; or equivalent combination of education and experience\

• Three years related experience with surface mount technology automated

assembly and inspection equipment, electronics and/or robotics\

• Valid drivers license; dependable vehicle\
• Mechanical assembly and basic maintenance experience preferred\
• Proven mechanical, electrical and computer competency\
• Experience or training/certification in computers and Microsoft

Windows environments\ For full job description, please email [email protected].