Account receivable specialist

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Financial Operations team is currently seeking an Account Receivable Specialist in our Worcester, MA location. Position is eligible for hybrid work arrangement. This is a full time, non-exempt role.

POSITION OVERVIEW:

Accounts Receivable Specialist is responsible for billing and collecting agency billed premiums while ensuring all financial controls and balances have been met according to Internal Audit and Finance. An ARS consults with agencies/brokers and internal partners to reconcile discrepancies, analyzes trends, and collaborates with leadership for improvement of bad debt. This individual performs tasks that include complex and varied work requests that may require mentoring and training others.

IN THIS ROLE, YOU WILL:

• Hold agency/broker accountable to the terms of the agency agreement
• analyze and report agency/broker trends related to payment behavior and responsiveness
• Provide consultative support to agencies/brokers and other business areas to reconcile accounting discrepancies
• Ensure transactions are accurately processed to the general ledger
• Analyze and report over 90 day results on a monthly and quarterly basis
• Support sourcing partners by resolving complex escalations, participating in training sessions, and providing feedback on quality results as needed
• Serve as a technical resource to proactively identify problems and recommend solutions
• Solve complex issues independently, seeking advice and guidance as needed
• Research and reconcile system balancing issues
• Interact with internal and external auditors relating to audits and SOX compliance
• Provide mentoring and training to others as needed
• Collaborate with leadership in continuous improvement initiatives
• Participate in projects as assigned or required
  
  

WHAT YOU NEED TO APPLY:

• 1-3 years of accounts receivable experience
• Bachelor’s degree preferred, but not required
• Critical thinking and analytical skills
• Knowledge of MS Office Products
  
  

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits
  
  

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:[email protected] and include the link of the job posting in which you are interested.

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Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.