Service Manager

Service Manager

As a Service Manager at Restaurant Technologies , you will lead a team of oil technicians installing, servicing and maintaining our total oil management systems with customer satisfaction and retention at the forefront. Your mission is to foster a positive, safety‑first environment where engagement, accountability, and service excellence thrive—developing and coaching your team to consistently exceed operational KPIs. While prior mechanical skills aren’t required, you bring a learning mindset and the willingness to grow in the technical aspects of our services. Partnering closely with the General Manager and cross‑functional teams, you’ll ensure reliable, on‑time service, proactive communication, and swift issue resolution—translating customer commitments into dependable outcomes that build loyalty and lasting relationships.

Schedule, Location & Travel : Tuesday – Saturday or Sunday – Thursday; start time is flexible but ideally a 9 AM start. This is an onsite position with about 1 day per week on customer sites in the field. Travel up to 20% with minimal overnight travel expected.

Salary: $90-000 – $110,000 plus a 15% bonus opportunity

Primary Job Accountabilities:

• People Leadership : Responsible for leading and developing team to drive high performance and Restaurant Technologies values. Responsible for developing, managing and coaching depot employees in person and virtually. Accountable for workforce planning, training as well as workforce engagement, performance management, recognition, development and coaching. Leads the implementation of systems and processes to maintain a highly engaged workforce. Accountable for actively addressing engagement and individual performance issues.

• Customer Service & Reliability : Responsible for executing high levels of customer service in an efficient manner. Collaborates with Regional Planner, Operations Support Admin and other functional partners to ensure ability to meet customer demand. Ensures that customers are satisfied and any inquiries, incidents and issues are resolved in timely manner.

• Operational Performance : Responsible for achieving depot operations performance through continuous improvement practices and leading Operational Excellence. Specific responsibilities include: managing depot expenses, service and distribution performance through efficient operations. Responsible for leading safety, DOT and quality control management practices within a depot.

Minimum Requirements

• 5+ years’ experience in operations or restaurant industry

• Proven track record in managing customer service challenges which result in mutual wins

• Comfortable working in fast paced, growth environment

• Ability to motivate others and build highly engaged and effective teams

• Self-aware; knows strengths and weaknesses and actively pursues ways to improve

• Possesses managerial courage to say what needs to be said, address poor performance and lead courageously

• Strong interpersonal communication skills and the ability to influence across the organization

Preferred Requirements

• 2+ years of management experience including experience in managing performance, coaching, handling conflict and developing employees

• Bilingual Spanish and English

Inclusive Employer
At Restaurant Technologies, we celebrate diversity, believe in equity , and are committed to creating an inclusive environment for all employees; we’re proud to be an Equal Employment Opportunity and Affirmative Action employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.”

If you need assistance or an accommodation due to a disability, please contact us by email at [email protected] or call 1-888-796-4997.

Restaurant Technologies is a Military & Veteran friendly company.

Culture & Benefits

Our employees are the foundation of our success and we take care of them! Our comprehensive benefits include professional development, competitive health care coverage, incentives and a healthy work and life balance. We’ve cultivated an award-winning workplace for driven team members who enjoy a fast pace and rapid growth balanced by a flexible and supportive environment. We’ve earned recognition as a “Best Place to Work,” by the Minneapolis/St. Paul Business Journal along with The Minnesota Work Life Champions Award while consistently earning a spot on Minnesota’s Fastest Growing Companies list. In addition, we’ve earned numerous awards from our customer base who consider Restaurant Technologies a valued strategic partner.

Who We Are

Restaurant Technologies is the leading provider of highly innovative and value-enhancing bulk cooking oil management services to the food service industry. Our solution is environmentally sound, highly efficient and creates a safer, more productive work environment for restaurant personnel. With over 35,000 existing customers we are an established, profitable mid-sized company poised for double-digit growth in the coming year. We are headquartered in suburban Minneapolis, Minnesota with a growing number of sites strategically located across the U.S. serving over 41 metropolitan markets.