Business Operations Director

: SUMMARY

The Business Operations Director is responsible for overseeing the general administration of the human resource and accounting control systems, functions and procedures for the community.

ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES

The essential duties and responsibilities described below are representative of those a team member encounters while performing the basic functions of the position. While every effort has been made to identify the essential functions of the position, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is an essential function of the position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

• Perform Human Resource administrative duties for the community, including payroll, maintenance of personnel files, team member orientation, and facilitating general team member issues and inquiries as directed.

• Recruit, hire, evaluate, coordinate, motivate, monitor performance, schedule and supervise business office team in accordance with company policy.

• Responsible for posting new job positions in the community and placing appropriate postings on social media or other online platforms as appropriate.

• Screen new applicants, conduct background checks, arrange for interviews and prepare appropriate documents for the level of interview process.

• Responsible for all aspects of team member orientation including development and conducting such training.

• Manage team member benefit program including the notification to team members of eligibility requirements and ensuring proper deductions are recouped.

• Perform, administer, and oversee the activities of the accounting functions including but not limited to the daily deposit, daily census, accounts receivable/collections, accounts payable, and management reports.

• Perform accounts receivable duties, such as; sending resident billing statements, maintains daily census, post payments to residents' accounts, make bank deposits, etc.

• Responsible for accounts receivables and payables by ensuring that resident accounts are up to date, outside vendors are paid in a timely manner, and other related activities such as ledger management.

• Coordinate all payroll functions, including but not limited to confirming hours worked with department heads, transmitting payroll information to independent firm to processing, tracking labor and reporting variances to the General Manager.

• Maintain all aspects of team member files, base wages, tax withholding and correspondence with state agencies relating to unemployment. All files must be kept current.

• Maintain all non-care related components of the residents' files. All files must be kept current.

• Coordinate all risk management activities for the community including worker's compensation claim reporting and management, maintenance of Certificates of Insurance for all community vendors, maintenance of valid driver's licenses and certificates of insurance for all team members that drive on company business.

• Maintain confidentiality in all areas of work responsibility, including but not limited to, team member and resident information.

• Participate in daily “Stand-Up” meetings to communicate key issues within the department.

• Understand and ensure compliance with all Federal (Title 22) and state regulations concerning the department.

• Aid in community marketing effort through demonstrated proficiency and willingness to conduct community tours, participation in all required marketing events and through positive/friendly interaction with all potential residents, family members and referral sources.

• Arrange for coverage of job duties within the department during team member absences either through delegation or personal completion of duties.

• Maintain a safe and secure environment for all team members, residents and guests, following established safety standards.

• Encourage teamwork through cooperative interactions with co-workers and other departments.

• Support a positive and professional image through actions and dress.

• Performs other duties consistent with the position as assigned by the General Manager

MINIMUM QUALIFICATIONS

Education:

High school diploma. Prefer college degree in Business Administration or related field.

Experience:

Prefer minimum of two (2) years experience in accounting procedures, human resources and payroll preferably in the long term care industry. Mathematical Skills: Ability to perform calculations in support of personnel actions, budget, and other financial responsibilities.

Reasoning Skills:

Understand and conceptualize concepts as well as demonstrate ability to make decisions in stressful situations. Oral/Written

Communication Skills

Be able to explain ideas and communicate information to a wide audience (team members, residents, family members, vendors, etc.) both in writing and verbally. Good listening skills necessary.

Equipment Used:

Be proficient in basic office equipment (including a personal computer) for the purpose of accomplishing and maintaining a high level of job performance. Must be proficient in software appropriate to office operations.

Physical Effort:

Be mobile and able to perform physical requirements of the job. Good physical health verified by a health screening, including an annual negative test and/or screening for tuberculosis.

Personal Characteristics:

Ability to show sincere compassion towards cognitively impaired older adults. Demonstrates genuine concern for the physical and emotional needs of older people and their families. Displays a team spirit in performance of daily duties. Possesses good character and displays personal integrity.

Working Conditions:

Well-lighted and with appropriate ventilation and temperature levels.

JOB RELATIONSHIPS

Supervises:

Concierge team

Supervised by:

Executive Director