Residential Services Director

The Department of Developmental Services (DDS) is seeking a person with excellent management skills and knowledge of the field of developmental disabilities for a middle management level Residential Services Director position to oversee and manage the administrative and programmatic operations monitoring expenditures, developing and implementing medium range plans, and modifying procedures in a medium to large-sized program of approximately five to seven residential homes in the DDS Southeastern Residential Services (SRS) program with the homes located in the Taunton Area.

The incumbent of this position will be responsible for the direct supervision of approximately five (5) residential supervisors, and indirect supervision and training of approximately eighty to one hundred (80-100) employees, while supporting the multiple needs of the individuals living in the homes. The Manager must be a strategic thinker and must exercise independent judgement. In addition, this position is responsible to supervise subsidiary budgets, real estate, capital equipment and technical information related to the habilitation of individuals with developmental disabilities. The Director will participate in a mandatory department on-call rotation every eight (8) weeks; usually Tuesday to Tuesday 24/7.

Job Responsibilities : (The duties and responsibilities stated are general summary and not all inclusive.)

• Supervise and manage within a large, unionized workforce including completing written, employee performance evaluations and taking corrective personnel action, when necessary.
• Responsible to supervise subsidiary budgets, real estate, capital equipment and technical information related to the habilitation of individuals with developmental disabilities.
• Manage multiple, high-priority objectives and issues, concurrently.
• Work, harmoniously, as a member of an integrated management team.
• Demonstrate strong verbal and written communication skills and time management and scheduling abilities.
• Assure full compliance with all Federal, State and Departmental regulations, standards and all Union agreements.
• Complete, analyze, and/or maintain accurate and detailed records, reports, and projects.
• Oversee the hiring, training and scheduling of employees as well as managing employee conflict and family/guardian issues/concerns.
• Work closely with the Human Resources Department with direct communication with the following units: Employment and Staffing, Workers Compensation, Benefits and Leaves, Payroll and Labor Relations to accomplish goals and resolve issues.

Incumbents are expected to:

• Participate in the mandatory department on-call rotation every eight (8) weeks; usually Tuesday to Tuesday 24/7.
• Ensure programs and projects are fiscally responsible.
• Implement policy, including developing policy, obtaining support from necessary parties, and disseminating information.
• Manage daily operations.
• Recommend budgets and funding priorities.

Preferred Qualifications:

• Extensive Managerial / Supervisory experience in the field of intellectually challenged population.
• Experience with Microsoft Office Suite, specifically Excel/Access/Word
• Excellent Communication and organizational skills.

Schedule Information:

Schedule: Monday through Friday

Days Off: Saturday and Sunday

On-Call Responsibilities and schedule flexibility will be required for this position.

About the Department of Developmental Services:

The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including autism spectrum disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential support. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

For more information about our agency and programs visit:

Pre-Hire Process:

A tax & background check will be completed on the recommended candidate as required by the regulations set forth by the Human Resources Division prior to the candidate being hired.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Recommended candidates must successfully complete pre-employment screening which includes:

• Disabled Persons Protection Commission (DPPC) Abuse Registry Search:
• Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services.
• National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check.

ADA Reasonable Accommodation:

If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For technical help with MassCareers, including logging into your profile and/or resetting your password, please call the Employee Service Center at 617-979-8500 for assistance.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 Ext. #4.

ALL EMPLOYEES ARE PAID ON A BI-WEEKLY BASIS AND MUST HAVE DIRECT DEPOSIT.

Qualifications

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.

Substitutions:

I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title : Program Manager VI

Primary Location : United States-Massachusetts-Middleboro - 151 Campanelli Dr

Job : Administrative Services

Agency : Department of Developmental Services

Schedule : Full-time

Shift : Day

Job Posting : Mar 4, 2026, 2:44:08 PM

Number of Openings : 1

Salary : 92,644.84 - 142,610.92 Yearly

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Christina Hyppolite, [email protected] - 8572835830

Bargaining Unit : M99-Managers (EXE)

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : No