Customer Service Representative
Job Description
Job Description
Customer Service Representative Benefits:
- PTO Time
- Flex Schedule
- Get Paid Weekly
- Bonuses
- 401(k) Match @ 4%
- Paid Training, Educational Allowances/Reimbursement for Field-related Courses
- Blue Cross Blue Shield Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Paid Holidays to Celebrate
- Company Events
- Convert incoming customer calls into booked service appointments.
- Deliver call scripts with an authentic cadence; be clear, compelling and personable.
- Respond to customer requests, resolving issues and promoting the brand.
- Be professional and establish customer rapport, encouraging repeat business.
- Participate in training to boost booked calls and practice outbound calling.
- Adhere to the company's plan for resolving customer complaints quickly and favorably.
- Maintain and update customer database with complete and accurate information.
- Proven track record in customer service.
- IT competent; good typist and proficient with phone systems.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communications.
- Ability to build trust and demonstrate empathy.
- Bachelor degree or equivalent is a plus.
- Engaging personality that blends well with a fast-paced, goal-driven environment
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