Patient Representative Lynn (Spanish Speaker preferred)

Who is Gather Health Gather Health is a collective of outreach partners care partners clinicians and most importantly patient partners who work together to reshape lives and communities. We bring hands-on social and medical care to our patients and work around their needs both within our care facilities and in their homes. We work alongside local leaders to build communities and provide tailored care experiences that serve the seniors that live within them. When we Gather we show love compassion community and care.

What is this role about Similar roles in medical clinic settings would have titles such as Practice Administrators or Practice Coordinators. We call this role Practice Operations Partner because we see every member of our care team to be an equal level partner who contributes their unique sets of talents. The Practice Operations Partner will be the face of our clinic since this will be the first person that our patients would interact with upon entering the facility. The individual will greet our patients as they walk in the door for their scheduled appointments or to attend a social event. The administrative duties will include handling inbound/outbound calls preparing insurance claims handling the mail/faxes coordinating transportation etc. The Practice Operations Partner will work collaboratively with our primary care providers patient liaisons EMTs and fellow clinic administrators as part of the care-team model.

What are some of the day-to-day duties This clinic-based role will include but not limited to the following responsibilities:

• Welcoming patients as they enter the clinic and communicating their arrival to the relevant care-team members
• Handling incoming calls and messages and appropriately addressing or triaging the requests such as appointment scheduling form completion medication refills etc.
• Initiating outbound administrative requests by phone and in writing such as medical record requests and specialty appointment booking
• Sorting and triaging incoming mail and faxes including scanning and e-filing documents
• Providing information and facilitating office tours for patients interested in joining our practice
• Assisting the Practice Operations Manager with administrative tasks such as ordering of supplies scheduling etc.
• Verifying patient insurance via phone or online and collecting applicable copays for services
• Assisting with scheduling follow-up appointments and referral appointments
• Assisting with scheduling transportation for our patients
• Preparing and submitting accurate insurance claims within the required timeframes
• Resolving claims issues with third party insurance carriers and facilitating requested information in a timely fashion
• Engaging with patients and their family members/caretakers to resolve claim issues and other insurance hurdles
• Providing additional documentation needed for timely claims processing by conducting research and preparing for appeals
• Providing support to colleagues as needed in a team-based environment to ensure our patients receive the highest quality of service and care possible
• Additional duties as assigned

Requirements

What are the requirements for this position

High school diploma or G.E.D.

Minimum of two years of experience working a front desk function in a medical clinic (primary care clinic preferred)

Strong interpersonal skills with experience working in settings requiring frequent communication via phone and in-person

Experience with basic office tools such as email Outlook calendar etc.

Strong verbal written and reading comprehension skills in English

Ability to work regular office hours Monday through Friday

What are the preferred nice to have requirements

Strong knowledge of Medicare billing and CPT coding

Experience in a call center environment

Experience with Athena or another Electronic Health Record software

Experience with seniors under-served populations individuals with disabilities or other complex social needs

Bilingual in Spanish

What are the traits of someone most likely to succeed in this role

Organized manages time effectively and operates efficiently

Motivated thrives in a busy environment

Friendly people enjoy their company because of their joyful nature

Compassionate they treat people with kindness

Patient they are not easily frustrated or flustered

Resourceful they are creative when it comes to problem solving

Positive sees glass as is half full vs. half empty

Reliable takes responsibilities seriously and always shows up on time

What are the hours for this position

Monday Friday from 9a-6p

Why should I join Gather Health

We are a mission-based organization that is passionate about changing the way seniors experience primary care

Our business model is unique and on the cutting-edge of the primary care industry

Our leadership team is comprised of experienced individuals who are committed to creating not only the best patient experience but also an amazing employee experience for our colleagues

We are intentionally building a strong company culture and providing a compassionate and joyful work environment

The organization was conceptualized founded and launched by experienced co-founders with a track record of success in the healthcare space

We offer competitive pay and benefits for our Full-Time colleagues including:

o Market-based base salaries

o Paid Time Off (total of 3 weeks per year PTO that accrues with each pay period)

o 11 Paid Holidays

o Medical insurance coverage (health dental vision) with no waiting period for enrollment

o Short and Long-Term disability insurance at no cost to you

o Basic life insurance coverage at no cost to you

o 401K match up to 4% of income

o Employee Assistance Program at no cost to you

o Supplemental benefits available for discounted prices (legal services Aflac hospital indemnity accidental death &

dismemberment etc.)

Id like to know more whats the next step

Great! An employment relationship is a two-way street as much as we want to make sure to hire the right person we want YOU to feel great about us too. Lets start by first having an exploratory conversation (via Zoom or phone) and go from there.

Salary Description

$18-25 per hour dependent on experience

Required Experience:

Unclear Seniority