AgentForce SME - INTL India

Job Description

Insight Global is seeking a highly experienced Subject Matter Expert (SME) in Salesforce Agentforce to lead the strategy, solution design, and hands-on development of complex AI-driven CRM initiatives for one of their top health tech clients. This role sits at the intersection of AI architecture, Salesforce development, and business strategy, partnering closely with Sales, CRM, and Data teams to design scalable Agentforce solutions that deliver measurable business value.

The ideal candidate brings a strong point of view, can "pick sides" when navigating product and roadmap decisions, and is equally comfortable whiteboarding architecture, influencing stakeholders, and building production-ready solutions.

Key Responsibilities:

This candidate will serve as the Agentforce SME, owning end-to-end strategy, solutioning, and technical direction, partner with business and sales stakeholders to identify use cases, clarify requirements, and translate sales objectives into Agentforce-enabled solutions. They will also provide strategic guidance on buy vs. build decisions and Agentforce roadmap alignment as well as design complex AI solutions leveraging Agentforce, Data 360, and Salesforce platform capabilities and lead solution design sessions and produce clear architecture documentation. This person will also act as a solution architect and design scalable, secure, and maintainable AI-powered CRM solutions as well as ensure alignment across Agentforce, Sales Cloud, Data 360, and CRM integrations. This role will also perform hands-on Salesforce development, including advanced Apex coding, build and customize Agentforce workflows, agents, and AI-driven automations, design and automate CRM integrations to support complex sales and data flows.

Pay for this role varies from 25-40/hr based on qualifications and years of experience.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• 1+ year of hands-on experience with Salesforce Agentforce

• 5-6 years of Apex development experience

Strong Salesforce CRM background with deep Sales Cloud expertise

• Proven experience delivering complex AI-driven projects within Salesforce

• Demonstrated ability to balance strategy and execution

• Salesforce certifications relevant to AI, Agentforce, and complex Salesforce implementations - Salesforce Architect experience

• Deep exposure to enterprise-scale AI programs

• Experience designing solutions that directly support sales strategy and enablement