Central Intake Coordinator

About MHA

MHA – Mental Health Association is a nonprofit organization dedicated to helping people live their best life. We provide a wide range of services across Western Massachusetts, including outpatient therapy, substance use recovery, supports for individuals with developmental disabilities or brain injuries, and residential and housing programs. MHA serves individuals impacted by mental illness, substance use, developmental disabilities, brain injuries, and homelessness. Our mission is rooted in inclusion, dignity, and empowering people to lead fulfilling, independent lives.______________________________________________________________________________________________

Position Summary

The Central Intake Coordinator is an experienced customer service professional responsible for providing a warm and professional greeting to individuals seeking various behavioral health services. This role requires proficiency in utilizing electronic health record systems, computer systems, and verifying insurance eligibility.

Pay Rate: $20 an hour

Open Shift: Monday through Thursday 8:30am-5pm, & Friday 9am-3pm

Key Responsibilities

• Collaborate effectively with individuals and community referral sources to facilitate access to services.
• Register new individuals into the electronic health record system.
• Verify insurance eligibility and schedule initial appointments.
• Maintain an organized waitlist for services.
• Work closely with fiscal, administrative, and program teams to ensure smooth operations.

Equal Opportunity Statement

The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

• Associate’s degree or equivalent experience required.

• Office and data entry experience necessary.
• Bilingual in Spanish is a plus.

• Strong verbal and written communication skills.
• High level of accuracy in work and communication.
• Proficient computer skills, including the ability to work independently in Microsoft Outlook, Word, Excel, Publisher, PowerPoint, and other specialized databases.
• Ability to maintain confidentiality of information.
• Skills in reading, analyzing, and interpreting information.
• Organizational skills to keep systems orderly and the ability to collaborate effectively with diverse staff.

• Visual acuity for reading and interpreting written and computer screen data.
• Manual coordination and dexterity for operating a computer and other office equipment.
• Ability to sit for extended periods while using a computer.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability
• $20 an hour