Sales Correspondent - Customer Service (Westfield)

Mestek, Inc
Westfield, MA

Scope of Position:

Provide assistance to Mestek representatives, customers, and employees while demonstrating a positive attitude. Act as a liaison between Sales Reps, Managers, customers, Technical Service, Engineering, and the Factory.

  • Provide assistance to Mestek representatives, customers, and employees while demonstrating a positive attitude.
  • Act as a liaison between Sales Reps, Managers, customers, Technical Service, Engineering, and the Factory.
  • Answer phone and E-mail inquiries in a timely manner
  • Provide information concerning Mestek products
  • Process incoming orders for unit accuracy, pricing, and shipping information
  • Enter orders into Friedman ERP system
  • Review information before sending to Credit/Factory
  • Identify and resolve inquiries from representatives/customers relating to products
  • Guide representatives and distributors in use of Sales Assistant Specifier
  • Monitor fax machines for orders
  • Maintain an orderly work area
  • Keep filing and paperwork up-to-date
  • Complete special projects as needed
  • Assist other team members when work permits
  • Perform similar or related duties as required or requested
  • High School Diploma or GED
  • Experience in writing orders and pricing a plus
  • Able to use computer software including Excel, Outlook, PowerPoint, and Word​
  • Ambitious, organized, and detail-oriented
  • Team player who works well with others
  • Able to function under pressure
  • Able to prioritize and multitask
Posted 2026-01-29

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