Public Area Attendant (PM)

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.

PRIMARY OBJECTIVE OF POSITION:

The goal of the Housekeeping team is to impress the guests of The Langham, Boston with exceptional cleanliness, thoughtful service and extraordinary attention to details. The Public Area Attendant is directly involved in keeping the guest and colleague common areas clean, responding to guest requests and supporting the Housekeeping team by following FORBES and Langham service standards.

RESPONSIBILITIES AND JOB DUTIES:

• Maintain cleanliness of public areas in Front and Heart of House. This will include, but not limited to: public bathrooms, hotel exit/entrance, lobby, hallways, business center, various offices, employee common spaces, etc.;
• The main activities will include, but not limited to: vacuuming, sweeping, mopping, cleaning and stocking public bathrooms, dusting, polishing furniture, etc.;
• Respond to guest requests, such as deliver and/or pick up items. Set up items in guest room (e.g., rollaway beds, cribs, fridges, etc.);
• Assist Room Attendants as directed by Supervisor/manager (e.g., help move beds, furniture, turn mattresses, remove or hang sheers and drapes, etc.);
• Fully and correctly utilize task assignment device (HotSOS) to accept requests, update progress and prioritize completion of tasks;
• Provide service with poise. Greet all guests on guest room floors with a smile and according to Langham and FORBES service standards;
• Maintain proper and safe usage of cleaning chemicals and solutions. Follow departmental procedures for reporting hazardous materials or conditions;
• Follow all safety and sanitation policies and Connect sustainability procedures.
• Report any suspicious persons, activities or items to Housekeeping Supervisors/Managers or Security team;
• Report any maintenance/upkeep deficiencies;
• Report all lost and found items to the appropriate department;
• Properly and safely utilize the assigned master keys;
• Properly and safely use all assigned tools, equipment and uniforms;
• Carry out other duties and tasks as assigned by Supervisor/manager

PHYSICAL DEMANDS:

• Physical activities include kneeling, bending, lifting, stretching, pushing, pulling, twisting, turning;
• Must be able to move objects weighing up to 50 pounds without assistance;
• Must be able to move objects weighing up to 100 pounds with assistance;
• Must be able to push/pull a loaded laundry cart or a piece of machinery.

SPECIAL SKILLS REQUIRED:

• Must be able to speak/read/write English to interact with guests and co-workers as to understand, communicate and accommodate needs and requests;
• A great attitude is required, with ability to work weekends/holidays.

EDUCATION/ EXPERIENCE /LICENSES OR CERTIFICATES / REQUIRED:

• Previous janitorial experience preferred;
• Previous experience at a 4-5-star hotel/resort preferred.