Server II

Server II at Hebrew SeniorLife summary:

Provide courteous table service in a senior living dining environment, including taking orders, serving meals, bussing and resetting tables, and maintaining sanitation standards. Build trusting, respectful relationships with residents and families, communicate resident needs to supervisors, and participate in team collaboration and quality improvement efforts. Follow facility policies, regulatory standards, attend trainings, and assist with mentoring or shared governance as needed.

Job Description:

I. Position Summary:

Member and partner of the Culinary Services team. Demonstrate a strong commitment to the philosophy and goals of the mission of Hebrew SeniorLife and recognize resident/patient dignity and choice in aspects of daily life. Work with the team to meet all the needs of the members of New Bridge. Strive to make every encounter with a resident/patient a positive and meaningful experience and opportunity, while providing safe and efficient quality of care.

Courteously and professionally serve all members and their guests meals in the dining room. May be assigned to work in any of the dining rooms within NewBridge. Also, must be willing to be reassigned to a different dining room at the last minute. Maintain a neat and orderly work area and inform Host/Hostess/Restaurant Manager/ Supervisor of members’ likes and dislikes.

II. Position Accountabilities:

Core Functions:

• Prepares tables in the assigned area and follows serving and cleaning procedures as outlined in the Culinary Services manual.

• Being courteous to the members at all times, taking member food orders, serving food, bussing table and resetting tables once a member has departed.

• To be familiarized with the daily menu offerings with special regard to the chef's pre-meal.

• Keeping the dining room and work area neat and orderly at all times. Follows daily sanitation cleaning schedules.

• Being alert to the likes and dislikes of members when serving food and making the host/hostess promptly aware of any problems.

• Attending in-service training sessions with co-workers to keep abreast of current knowledge in the field. Cooperating and coordinating work activities with co-workers to ensure a smoothly run department.

• Willing to learn the art of food serving, must have a pleasant personality, and the ability to communicate well with people.

Caring Practices

• Practice acts of kindness.

• Instill faith and hope by being available to meet the needs of others.

• Nurture individual spiritual beliefs and practices.

• Develop helpful and trusting relationships with residents, families, and staff.

• Promote and accept the expression of both negative and positive feelings.

• Use creative problem-solving to meet the needs of others.

• Maintain a genuine interest in geriatric care, and must believe in and uphold the philosophy of the facility.

Communication

• Introduces self to residents/families and explains role.

• Demonstrate to residents and their families that you are “emotionally” present by listening attentively and attending to concerns/needs.

• Act as an advocate on behalf of residents/patients as needed or appropriate.

• Communicates with residents/families/visitors/staff in a manner that conveys respect, caring, and sensitivity.

• Listens and respects others’ opinions.

• Accountable for staying informed by reviewing memos, emails,s and other forms of communication.

• Responsible for communicating and responding to issues and problems within the dining venues in a timely and efficient manner.

• Responds to residents in all situations with a calm, sensitive, and supportive approach.

Teamwork/Collaboration and Flexibility

• May be assigned to work in any of the dining rooms within NewBridge. Also, must be willing to be reassigned to a different dining room at the last minute.

• Is flexible to the needs of all other departments on the campus.

• Acts in a manner outside the traditional “role” as needed to meet residents’/patients’ needs.

• Works as a member of the team by proactively working to meet resident and household needs.

• Promotes a healthy environment by demonstrating trust, mutual respect, visible support, and open, honest communication with all members of the team.

• Involves other team members by constantly sharing information.

• Is aware and respects others’ cultures, values, and backgrounds and considers differences when communicating and providing care.

Professionalism

• Follows all policies and procedures set forth by the organization and outlined in HRC’s policy manuals and the employee handbook.

• Maintains confidentiality of resident and household information.

• Meets all requirements as outlined by regulatory and licensure standards.

• A clean uniform as approved by the facility, clean shoes, and nametags are job requirements. Baths must be taken daily, and deodorant must be used to eliminate offensive odors. Hose and undergarments are to be of a color that will not be noticeably different from the color or texture of the uniform, nor be patterned.

Quality Improvement

• Communicates issues/concerns to leadership that may require quality monitoring.

• Offers suggestions and solutions that may improve systems and care.

• Keeps updated on performance improvement projects in culinary services.

• Participates in quality improvement initiatives as may be required.

Leadership/Development

• Serves as a resource/mentor to the team, new employees, and students (if applicable).

• Is an active participant in shared governance (committees, task forces, etc.) as designated (if applicable)?

• Seeks opportunity for professional development by attending internal and external trainings, educational programs, and conferences.

Remote Type

Salary Range:

Keywords:

senior dining server, healthcare food service, table service, resident-centered care, sanitation and safety, customer service, hospitality in long-term care, meal service, team collaboration, quality improvement