Maintenance Manager of Communications

At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.

Job Summary

The Maintenance Manager will be responsible for planning and tracking preventative maintenance and inspections for the Communications Department. In this capacity, they will provide input to the asset management team in developing, configuring, and rolling out new PM schedules. They will also assist SCM communication staff in utilizing the EAMS to execute preventive maintenance, manage ROW access, create schedules, and complete other necessary documentation as needed. Additionally, the Maintenance Manager will assist in planning and scheduling corrective maintenance by leading weekly work planning meetings, documenting plans, and coordinating the necessary tasks to execute corrective maintenance work.

Duties & Responsibilities

• Lead weekly work planning meetings to discuss corrective and preventative maintenance plans
• Support the E&M leadership team in tracking progress against maintenance plans and identifying and resolving issues to ensure efficient and effective maintenance programs.
• Coordinate with Asset Management to roll out new preventative maintenance and inspection schedules and new corrective maintenance business processes.
• Facilitate reviews of EAMS data prior to loading data into the Asset Management system, assist in gathering asset information, and prioritize asset data gathering efforts.
• Assist department staff in managing and documenting maintenance activities in the EAMS.
• Act as the primary department representative supporting the rollout of the asset management system, including providing input on new business processes, training, and implementation support.
• Assist with the development of department-level procedures.
• Support E&M instructors in integrating EAMS processes into training.
• Work with the analytics team to develop new maintenance reports, improve existing reports, and support the use of reporting in standard business processes through E&M.
• Analyze maintenance-related reports/dashboards
• Prepare maintenance reports and correspondence.
• Assist in the preparation of project reports, status reports, budgets, and charts reflecting the status of project activities.
• Participate in or lead weekly team meetings, maintain action logs, and coordinate project activities across multiple teams/departments.
• Prepares activity-related correspondence.
• Drive a company or personal vehicle to visit work sites and assist at emergencies, events, and/or transport crews or equipment as needed.
• Respond, either directly or through others, to emergencies twenty-four (24) hours per day, seven (7) days per week.
• Respond to each inquiry, whether from a customer, vendor, or co-worker, in a courteous and professional manner.
• Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees.
• Assist in the management of a workforce by ensuring the fair and consistent application and strict adherence to the rules, regulations, collective bargaining agreements (if applicable), and policies of the Authority, including the EEO, Anti-Discrimination, Anti-Harassment, and Anti-Retaliation policies.
• Perform all other duties and projects that may be assigned.

Minimum Requirements & Qualifications

• Five (5) years of proven success in daily maintenance, repair, and inspections of Communication System(s).
• One (1) year of experience in maintenance management, asset management, maintenance planning, or infrastructure maintenance, preferably in transit or infrastructure.
• One (1) year supervisory/lead experience.
• Experience in troubleshooting, maintaining, repairing, and upgrading communication systems.
• Effective organizational, multi-tasking, time management, interpersonal, and analytical skills
• Proficiency with the Microsoft Office suite.
• Effective organizational, multi-tasking, time management, interpersonal, and analytical skills
• Effectively communicate with regulatory agencies, community organizations, and others on technical and sensitive matters; have excellent customer service, conflict resolution, negotiation, presentation, communication, and writing skills
• Have the ability to supervise and work effectively with a diverse workforce.
• Have the ability to use Word, Excel, PowerPoint, or Database applications.
• Valid driver’s license

Job Conditions:

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
• Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program.
• Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally, interns / co-ops must have valid work authorization and U.S. Social Security Number prior to starting pre-employment screenings / pre-boarding, working in their positions, and throughout the duration of their program.

Disclaimers and Definitions:

• General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.

• Application Completion: It is each applicant’s responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.

• Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.

• Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.

• Work Eligibility: All employees must be legally authorized to work in the United States and on an unrestricted basis. The MBTA does not have an employer work sponsorship program. However, if you have unrestricted work authorization, or are sponsored by a separate entity, you are welcome to apply. Further, all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.

• Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.

• Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.

• On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.

• Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.

• ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or [email protected].

• Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer. For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions.

• Intern / Co-Op Benefits: Employees taking part in an internship or co-op at the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass, based on the city from which the intern / co-op commutes to work, at no cost. However, no additional benefits are currently offered for interns or co-ops.