Customer Service Assistant

About Us

At Sharpcontra , we pride ourselves on delivering exceptional service and tailored solutions that empower businesses and individuals alike. Based in Boston, MA, our team is committed to professionalism, innovation, and building long-lasting client relationships. We believe in creating a supportive work environment where employees can thrive, grow, and contribute to meaningful results.

Job Description

Job Description

We are seeking a Customer Service Assistant to join our dynamic team. The ideal candidate will play a key role in ensuring client satisfaction by providing timely, accurate, and professional support. This role requires excellent communication skills, problem-solving abilities, and a proactive attitude toward assisting customers and supporting company operations.

Responsibilities

• Respond to customer inquiries via phone and email with professionalism and efficiency.

• Provide accurate information about products, services, and company policies.

• Resolve issues promptly while maintaining a customer-first approach.

• Assist with processing orders, managing accounts, and updating records.

• Collaborate with internal teams to ensure seamless service delivery.

• Maintain a positive, professional image of the company at all times.

Qualifications

Qualifications

• High school diploma or equivalent; Bachelor’s degree preferred.

• 1–2 years of experience in customer service or a related role.

• Strong verbal and written communication skills.

• Ability to multitask, prioritize, and manage time effectively.

• Proficiency in Microsoft Office Suite and basic CRM systems.

• A proactive, detail-oriented, and team-driven mindset.

Additional Information

Benefits

• Competitive salary: $55,000 – $60,000 annually.

• Professional development and growth opportunities.

• Supportive, team-oriented work environment.

• Comprehensive training to enhance skills and career development.

• Full-time position with long-term career potential.