Professional Services Consultant

Company Description

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

The Professional Services Consultant plays a key role in our Services organization, acting as a customer-facing representative of Nexthink. As a remote-based field resource, you will deliver advisory and technical services for Nexthink products, ensuring customer expectations are met or exceeded in terms of technical execution and business impact.

This role extends beyond implementation. You will engage regularly with customer stakeholders to define business challenges, design outcome-driven use cases, and guide solution adoption to improve digital employee experience and overall business operations. By combining consultative engagement with hands-on configuration, you will help customers embed Nexthink into their operational workflows and realize measurable value.

This position requires a dedicated and enthusiastic professional with strong technical, analytical, and communication skills, capable of establishing and maintaining trusted advisor status.

What You'll Do

• Lead recurring customer sessions to identify, prioritize, and design outcome-driven use cases aligned to business and operational objectives.
• Drive consultative conversations to define business issues and remediation possibilities achievable with Nexthink products and services.
• Translate business requirements into structured solution designs that consider process alignment, stakeholder engagement, and operational impact.
• Guide customers in embedding Nexthink into service management and cross-functional operational workflows.
• Empower customers to fully adopt Nexthink solutions while maintaining trusted advisor status.
• Support customers in progressing toward defined milestones and measurable outcomes.
• Implement, configure, and operate Nexthink products ensuring alignment with best practices and approved solution designs.
• Develop dashboards, investigations, alerts, campaigns, and automation workflows.
• Support integrations with customer systems using scripting and API-based approaches where required.
• Analyze endpoint and operational data to generate actionable insights and optimize use case effectiveness.
• Troubleshoot technical challenges using structured problem-solving techniques.
• Maintain accurate documentation of configurations, solution designs, and engagement activities.
• Lead technical engagements and collaborate effectively with colleagues, taking direction as needed.
• Continuously enhance skills and resolve issues using structured problem-solving tools and techniques.
• Effectively acquire, present, and clarify information using strong communication skills across various platforms.
• Commit to customer satisfaction, act with integrity, and treat colleagues with respect, promptly addressing service delivery issues.
• Ensure timely and accurate compliance with service processes, including schedule management, reports, expenses, and timesheets.

Qualifications

• 3+ years of consulting or advisory experience, preferably in a customer-facing services role in the technology industry, B2B, SaaS, or similar.
• Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or related technical discipline, or equivalent combination of education and relevant professional experience.
• Strong ability to gather and translate business issues into structured technical solutions.
• Ability to drive consultative conversations defining business challenges and remediation possibilities.
• Exceptional analytical skills with the ability to interpret and visualize data to generate actionable insights.
• Excellent knowledge of Microsoft Windows clients and applications.
• Ability to quickly learn new technologies in an unsupervised environment.

Additional Information

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

Total Rewards @ Nexthink

At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage.

In addition, we offer:

• Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
• Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
• Free access to professional training platforms to explore your interests and enhance your skills.
• Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
• Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
• Bonuses for referring successful hires after three months of continuous employment.

Base salary ranges are determined by country, role, level, experience, and skills . The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.