Technical Support Assistant

The Massachusetts Municipal Association (MMA) is seeking a full time IT Technical Support Assistant to support the Administration and Finance team. This is an excellent opportunity for someone who excels at problem solving for all things technology and has an interest in local government.

About the MMA : The nonpartisan Massachusetts Municipal Association (MMA) is the recognized voice of local government across the state, advancing cities and towns as centers of excellence in our economy and society. The MMA provides high-impact services to its member cities and towns statewide, including advocacy, policy research and analysis, multi-faceted education and training, multi-platform publications and nationally recognized municipal service programs. As a membership organization, the MMA works to advance the interests of all cities and towns, uniting local leaders to promote local government policies and programs that build strong communities.

About the MIIA: The Massachusetts Interlocal Insurance Association (MIIA) provides property, liability, workers compensation, and group health insurance to cities and towns in Massachusetts. MIIA is a non-profit organization and subsidiary of MMA.

About the position : Under the direction of the Assistant Director of Operations, the IT Technical Support Assistant will be the problem solver for technology and be the first line of defense for technology needs. This position will troubleshoot hardware, software, and network issues, ensuring our employees can work efficiently and without disruption. It will provide hands-on support for technology equipment as well as assist with system installations, upgrades, and security updates.

Qualifications : Bachelor’s degree in computer science or a related field. A minimum of 2 years of professional experience in IT support, help desk, or a similar technical role. Must be comfortable working across and with multiple senior executives and stakeholders.

Experience with macOS and Windows administration; knowledge of Microsoft Office (desktop), Google Workspace, Zoom Workplace, SharePoint, Salesforce, TeamViewer, Apple Remote Desktop, Okta Identity, and ThreatLocker. Knowledge of Freshservice or other ITSM systems. Jamf Pro or similar MDM experience. Strong customer service and troubleshooting skills and ability to take initiative. Ability to prioritize tasks in a fast-paced environment and remain calm under pressure.

Work environment : Our offices are located in Boston’s Government Center neighborhood. The position offers a salary range of $60,840 - $76,050, terrific benefits, and a great collaborative work culture. Our office utilizes a hybrid-work schedule; this position is required to be in the office three days a week. If you are ready to devote yourself to work on behalf of our member cities and towns, then this position may be for you.

How to apply : Please email a PDF of your cover letter and resume to: [email protected].

The MMA is committed to diversity in the workplace and we are proud to be an equal opportunity employer. Diverse candidates are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, genetics information, pregnancy or pregnancy-related condition, disability, age, or military or veteran status.

Job Type: Full-time

Pay: $60,840.00 - $76,050.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: Hybrid remote in Boston, MA 02108