Assistant Branch Manager

Job Description

Job Description

Summary

Supports the branch by ensuring all operational functions are accurately and efficiently performed by branch staff. Responsible for overseeing the teller function, ATM balancing, night depository processing, and customer service duties. Responsible for account opening administration, and assists the teller line and other staff.

Essential Functions

• Ensures the branch and vaults are opened and closed on a timely basis.
• Enforces dual control procedures at all times.
• Facilitates weekly cash supply.
• Balances vaults, ATM, cash boxes and cash recyclers.
• Audits teller drawers, identifies and corrects teller discrepancies.
• Maintains monthly branch statistics to evaluate operational effectiveness.
• Trains new tellers as needed.
• Oversees teller duties and assists line with customer transactions during peak periods.
• Performs audits to ensure ongoing adherence with compliance procedures.
• Conducts wire transfers.
• Keeps educated on all deposit, business and consumer loan products.
• Accurately and timely, opens all deposit accounts
• Accurately and timely, opens and closes consumer loan applications.
• Accurately and timely, processes IRA transactions.
• Balances and troubleshoots ATM/debit card concerns.
• Maintains proper teller and vault cash levels, including ordering coin and currency.
• Conducts safe deposit box audits.
• Ensures excellent customer service skills are practiced by all staff members.
• Meets with staff regarding branch security and safety issues.
• Facilitates meetings to disseminate operational information.
• Maintains proper functioning of cash recyclers for branch efficiency.
• Troubleshoots Teller Capture within branch.
• Perform teller transactions.
• Troubleshoots and resolves online banking inquiries, ATM/Debit Card issues, stop payments and holds.
• Maintains up-to-date knowledge of regulatory changes; updates and conveys to staff.
• Identifies and promotes opportunities for relevant product referrals to consumers.
• Maintains positive, customer centric and communicative team atmosphere.

Required Qualifications

• High School diploma
• 3+ years of banking experience, or equivalent combination of education and experience
• Experience mentoring, training, and developing staff
• Familiarity with Teller Capture and Cash Recyclers
• Ability to recognize and reduce fraud to minimize risk to consumer and the bank
• Demonstrated ability to perform financial transactions with a high degree of accuracy

Preferred Qualifications

• College coursework or degree
• Knowledge of IRAs and personal banking products and services

Competencies

• Business Acumen
• Customer/Client Focus
• Ethical Conduct
• Financial Management
• Decision Making
• Mentoring, Training and Employee Development

Supervisory Responsibility
Supervises bank branch employees.

Work Environment
Work is performed in a bank branch environment.

Physical Demands
Reasonable accommodations may be made to enable qualified individuals to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and to stand and walk or maneuver around the branch.

Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are determined based on branch schedules, generally Monday through Saturday.

Travel
May be required to travel between any of the bank branches or corporate offices.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.