Customer Service Representative

Job Description

Job Description

3R Plumbing and Mechanical is hiring a full-time Customer Service Representative to join our Hanover, MA office and offer exceptional service to our clients. You're a problem solver who supports our successful daily operations and helps our customers with whatever they need.

With a competitive wage of $18.00 - $30.00/hour and an excellent benefits package , this is a great opportunity for you to take your career to the next level. Here are just a few of the perks we offer:

• Health and dental insurance
• A 401(k) plan
• Paid time off (PTO)
• Sick leave
• Enticing spiffs and commissions
• An employee reward system
• A supportive work environment that fosters growth and development

Take the first step towards a fulfilling customer service career by submitting your initial application today!

WHAT'S YOUR DAY LIKE?

You typically work from Monday - Friday, 7:30 am - 4:00 pm .

Our Customer Service Representative is a critical member of our team, as you speak with clients and help connect them with our services. Always upbeat and professional, you answer incoming phone calls from customers, respond to their questions, and schedule job appointments. You also follow up with customers after a job to ensure total satisfaction. Your great attitude and attention to detail play a direct role in our success!

WHO ARE WE?

At 3R Plumbing and Mechanical, we're a tight-knit family of skilled professionals dedicated to providing top-notch plumbing and HVAC services. Our mission is clear: to offer dependable and cost-effective solutions to homeowners in Pembroke and beyond. We go beyond the typical employer-employee dynamic by fostering a workplace where our reward system, employee benefits, and company culture contribute to a fulfilling career. Joining 3R Plumbing and Mechanical means being part of a family-run and veteran-run business that's not just about pipes and systems but about creating a positive impact in our community.

ARE YOU THE PERSON WE'RE LOOKING FOR?

Here are the minimum requirements:

• Customer service experience
• Computer proficiency and experience with MS Word and Excel

If you're highly communicative, organized, and team-oriented, then we want you! Fill out our quick and easy initial application today to get started in your new role.