Scheduling Supervisor

Position Summary:

The Scheduling Supervisor is responsible for overseeing the administrative operations of the outpatient scheduling functions across Brown University Health’s Medical Imaging and Cardiology departments. This role ensures timely, accurate scheduling optimal patient access, and a high level of administrative support to both clinical staff and patients.

Essential Duties and Responsibilities:

• Supervision & Operations:
  • Supervise scheduling staff in all administrative support activities.
  • Oversee outpatient appointment scheduling, and patient record management.
  • Ensure timely generation, maintenance, and distribution of operational reports.
  • Supervise centralized services for all routine outpatient imaging and cardiology exams.
• Team Leadership:
  • Interview, onboard, train, schedule, and evaluate team members.
  • Provide coaching and professional development to ensure performance goals are met.
  • Recommend and implement corrective actions, including disciplinary steps when appropriate.
  • Maintain a positive and collaborative work environment with consistent communication and support.
• System & Process Improvement:
  • Develop, implement, and evaluate administrative systems to improve information flow and service quality.
  • Monitor quality and timeliness of services to meet standards across all Brown University Health affiliates.
  • Drive continuous process improvement initiatives to optimize scheduling
• Reporting & Communication:
  • Direct preparation of metrics and reports related to scheduling
  • Present performance data, trends, and improvement plans to department leadership.
  • Serve as liaison between staff, management, and stakeholders to resolve issues and share updates.
• Strategic Participation:
  • Actively participate in Brown University Health Imaging Operations Leadership Team.
  • Represent administrative support services in internal councils and committees.
  • Lead or contribute to special projects assigned by the Medical Imaging Manager.

Qualifications:

• Associate’s or Bachelor’s degree in Healthcare Administration, Business, or a related field preferred. Other education and experience may be substituted for educational requirements at the discretion of the hiring manager.
• 3–5 years of experience in outpatient scheduling, prior authorizations, or healthcare administration required.
• 1–2 years of supervisory or team lead experience in a healthcare setting preferred.
• Strong knowledge of medical imaging and cardiology services
• Excellent organizational, communication, and interpersonal skills.
• Proficiency with electronic health records (EHR), scheduling software, and Microsoft Office Suite.

Pay Range:

$54,637.86-$90,148.24

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Morton Hospital - 88 Washington Street Taunton, Massachusetts 02780

Work Type:

M-F 8am-5pm

Work Shift:

Day

Daily Hours:

8 hours

Driving Required:

No