Customer Service Sales Assistant

Join a company with a powerful reputation, strong culture, and long-term career growth.

We are a respected and growing custom apparel company on the South Shore, looking to expand out Customer Service team due to growth. This is a hands-on, people-focused role supporting Sales, Production, and Operations — ideal for someone who enjoys fast-paced work, problem solving, and building real customer relationships.

Why This Role is Special

• Outstanding company culture & employee retention

• Strong reputation in the custom apparel industry

• Consistent overtime and earning opportunity during busy seasons

• Clear growth path into Account Management and future Customer Service Manager roles

• Supportive leadership and collaborative team environment

What You’ll Do

• Support the Sales team with daily operations and customer communications

• Manage custom apparel orders (screen printing & embroidery) from quote to delivery

• Build long-term relationships with clients and internal teams

• Enter quotes and sales orders into Shopworks system

• Schedule and coordinate sales appointments

• Prepare sales kits and product samples for client meetings

• Assist with process improvements and operational efficiency

• Embrace and reflect College Hype’s core values in everything you do

What We’re Looking For

• Experience in customer service, sales support, or account management

• Screen printing and/or embroidery industry experience required

• Strong organization, communication, and multitasking skills

• Comfortable with technology, email, and data entry

• Typing proficiency of 40+ WPM

• High school diploma required

Compensation & Benefits

Base Pay:

• $45,000–$52,000 base salary

• Quarterly performance bonuses based on production pieces

• Substantial overtime opportunities , especially during peak seasons

Benefits:

• 401(k) with company match

• Health insurance

• Dental insurance

• PTO earned weekly (starting at approx. 3 weeks annually)

• Additional PTO earned for overtime worked

Schedule

Full-Time | Monday–Friday
8:30 AM – 5:00 PM (½-hour lunch)
Overtime varies by project and season

Future Growth Opportunities

As the company continues to grow, new hires will be positioned for advancement into:

• Account Manager roles

• Sales Assistant roles supporting the VP of Sales

• Customer Service Manager leadership opportunities

This is an exceptional chance to join a company where people stay, grow, and succeed together.

We are an Equal Opportunity Employer. We are committed to building a diverse, inclusive, and welcoming workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law.

We believe that diversity of backgrounds, perspectives, and experiences makes our team stronger — and we encourage individuals from all walks of life to apply.

If you are energized by teamwork, motivated by growth, and excited to build meaningful relationships with customers while contributing to a thriving, fast-paced business, we want to hear from you.

Apply today and take the next step in your career.