Officer - associate

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Workout Officer - Associate - Remote

Country: United States of America

Your Journey Starts Here

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make

The Associate, Workout Officer manages accounts of moderate complexity and proactively facilitates the resolutions of problem loans in a cost effective manner. The incumbent minimizes potential losses to the Company by identifying areas of concern, opportunities, reports on potential and/or known issues, recommends process improvements. and implements solutions to existing programs in accordance with risk management objectives and corporate budgets.

Ideal Candidate Qualifications

• Strong background in SBA (Small Business Administration) loans
• 5+ years of workout or collections experience (preferred)
• Proven expertise in commercial lending, SBA lending, and workouts
• Proficiency in Microsoft Excel
• Skilled in reading and interpreting financial and operational reports
• Strong problem resolution and conflict management skills
• Ability to work effectively with sensitive borrower issues
• Excellent attention to detail and accuracy in execution
• Self-motivated with the ability to work independently and as part of a team
• Positive attitude and resilience in a fast-paced environment
• Demonstrated strong work ethic and accountability
• Manages accounts of low complexity, in accordance with risk management objectives and corporate budgets.
• Facilitates the resolution of problem loans through improved credit quality or repayment, in a cost effective manner.
• Generates new income via late fees, fees for waivers, prepayment fees.
• Reviews adequacy of assigned risk ratings and provide support for risk rating upgrade and downgrade recommendations.
• Resolves challenges and issues in providing lending solutions to clients.
• Develops system solutions to generate proper portfolio reporting and maximize current software capabilities to improve effectiveness or efficiency of portfolio monitoring.
• Collects financial information, communicates with loan applicants and credit administration to ensure approved loans are booked, funded, and managed in a proper and timely manner.
• Maximizes respective portfolio profitability growth by focusing on value add relationships and transactions.
• Participates in or lead the implementation of process and procedure changes.
• Maximizes revenue by generating new income via increased pricing, default interest, or deferred accruals
• Ensures compliance with training, statutes, valuation and environmental policy.
• Supports senior workout professionals in management of troubled loan relationships.
• Maintains abreast emerging risk trends and risk management best practices; summarizes and communicates findings with team.
• Coaches and reviews the work of junior workout professionals, when needed.
  
  

What You Bring

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's Degree or equivalent work experience: Business Administration, Accounting, Finance, Economics or equivalent field. - Required.

Master's Degree Business Administration, Accounting, Finance, Economics or equivalent field. - Preferred.

• Practical knowledge of corporate regulatory requirements, and factors influencing the business in which the Corporation operates.
• Practical knowledge of key business control areas (Audit & Risk Review, Risk Management, Finance, Human Resources, and Legal) and governmental regulatory agencies.
• Ability to resolve complex situations with internal clients and regulators, while maintaining a professional presence.
• Ability to quickly respond to inquiries from regulatory agencies, internal partners, and external consultants.
• Ability to read, analyze and interpret government regulations, trade journals and legal documents.
• Ability to effectively deal with senior management as well as, Federal/State and other Regulators.
• Ability to work cross-functionally as a team player.
• Ability to mentor and guide staff and numerous projects simultaneously.
• Ability to influence others, including senior leadership.
• Excellent verbal and written communication skills.
• Advanced Microsoft Office (Excel, Word, PowerPoint, Outlook, SharePoint) skills.
• Strong project management skills.
  
  

It Would Be Nice For You To Have

Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

What Else You Need To Know

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range

Minimum

$75,000.00 USD

Maximum

$127,500.00 USD

Link To Santander Benefits

Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com) (

Risk Culture

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at [email protected] to discuss your needs.

Primary Location: Boston, MA, Boston

Other Locations: Massachusetts-Boston,New York-Albany,Florida-Tallahassee,Pennsylvania-Harrisburg,Rhode Island-Providence

Organization: Santander Holdings USA, Inc.

AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO

If you have questions about this posting, please contact [email protected]