Supervisor Patient Access

SUMMARY: Reporting to Director of Patient Financial Services, plans, organizes and directs activities associated with Emergency Department patient registration and billing and in patient accounts cashier activities. Responsible for determining account balances and arranging payment schedules. Collaborates in planning, developing and implementing systems to facilitate timely and efficient registration, processing and flow of all Emergency Department patients. Reviews and authorizes requests for uncompensated care and ensures that Emergency Department patient data (demographic, medical, insurance and financial) is completely and accurately coded onto computer records. Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect and Excellence, as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate In addition, our leaders will demonstrate an aptitude for: Ensure Accountability and Build Effective Teams Drive Vision and Purpose and Optimize Work Processes By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals. RESPONSIBILITIES: In consultation with the Director of Patient Services, develops short and long-term goals and objectives for Emergency Department registration. Implements action plans to attain agreed upon objectives. Regularly consults with managers responsible for functionality for such departments as the Emergency Department, Medical Records, Ambulatory Clinics, APC O.R., and other areas as part on an ongoing evaluation of services.Develops, secures approval of, and administers operating budgets necessary to achieve agreed-upon goals and objectives. Approves and regularly monitors expenses against allocations. Prepares supporting projections, productivity analyses and justifications as needed. Regularly monitors and prepares monthly reports analyzing actual verses budgeted performance. Initiates or approves requests for purchase within established guidelines.Interviews, hires, trains, schedules, assigns work to, evaluates, and when necessary, authoritatively recommends discipline and/or discharge of subordinate emergency department interviews, patient accounts registration clerks, billing clerks and accounts cashiers.Recommends and administers area policies and procedures in order to ensure efficient and accurate emergency patient in take registration and billing. Makes changes to same when appropriate.Interprets financial and insurance data supplies by patients in order to determine qualification for governmental, private, and/or hospital programs of uncompensated care. Authorizes uncompensated services to qualifying patients. Meets with non-routine clinic applicants in order to review and evaluate unusual circumstances regarding medical/financial conditions, and determines uncompensated services in situations which can not be handled by subordinate employees.Prepares and reviews a number of recurring and special reports and analyses pertinent to financial intake, patient flow and other activities.Continually reviews work processed in order to ensure that established standards are maintained and that admitting diagnoses, charges, insurance benefit level, and the like are properly coded.Works with Data Processing in order to refine on-line intake patient systems.Regularly meets with various supervisors in Accounting Department to discuss related or common issues. MINIMUM QUALIFICATIONS: BASIC KNOWLEDGE:Level of knowledge of Accounting and Finance systems normally attained by completion of two years of business education at the college level, or the equivalent experience.Supervisory and managerial ability necessary to organize and direct medium sized group of business office clerical, directs area activities and coordinates such functions with other hospital areas.Comprehensive knowledge of various governmental, private and hospital uncompensated care programs in order to authorize uncompensated care services to qualifying patient, as well as knowledge of reimbursement systems and third party payer practices.Financial knowledge necessary to plan and manage budget for areas for responsibility.Interpersonal skills to manage and counsel subordinates and to interact with personnel at all levels of the hospital.EXPERIENCE:At least three to five years in a responsible supervisory position.Normal office environment.

Pay Range:

$53,060.80-$87,547.20

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Saint Annes Hospital - 795 Middle Street Fall River, Massachusetts 02721

Work Type:

12p-830p

Work Shift:

Evening

Daily Hours:

8 hours

Driving Required:

No