Intake Coordinator

Job Description

Job Description

New England Life Care (NELC) is one of the fastest growing home infusion therapy companies in New England and is the region’s only non-profit home infusion provider. NELC is a hospital collaborative serving more than 70 hospital systems in Maine, New Hampshire, and Massachusetts. NELC was created by local hospitals to ensure their patients have access to a provider that reflects their commitment to excellence in patient care, quality, and service. Like our owner hospitals, NELC provides patient focused care.

New England Life Care has and continues to build a diverse, inclusive, and authentic workplace, so if you’re energized by this opportunity, but your experience doesn’t support every qualification in the job posting, we encourage you to apply! You still may be the person we are looking for!

New England Life Care currently has Intake Coordinator openings at our branch locations in Scarborough, Maine; Woburn, Massachusetts, Canton, Massachusetts; and Concord, New Hampshire. These are full-time, non-exempt, benefits eligible positions. The ideal candidates for these positions have excellent interpersonal skills, communicate well, stay organized, and can work independently to accomplish their daily tasks. After initial training is complete, the roles will transition to remote positions.

**Because of our branch locations, we are only hiring candidates from the following states: Massachusetts, Maine, New Hampshire, Rhode Island, and Connecticut. **

Summary:

The is an entry level position, with responsibility for comprehensive coordination of care for NELC patients receiving home infusion therapy. This position will have a Sr. Intake Coordinator designated as an official mentor/buddy during the 180-day probationary period.

Career Ladders: NELC’s Intake Department offers career ladders to intake Coordinators. Candidates who achieve excellent performance in their job duties, who demonstrate a commitment to personal development, participation in department and company strategic programs and projects, who develop superior working relationships inside and outside the department and who show a commitment to the success of the department are eligible for promotion to the following positions:

• Intake Coordinator – represents an entry level position in the department. Candidates who meet defined goals, objectives and accomplishments can generally expect to be promoted in 2 years to:
• Senior Intake Coordinator – Candidates who meet defined goals, objectives, and accomplishments and who demonstrate engagement and ownership of departmental and organization activities would generally expect to be promoted in 2-5 years to:
• Lead Intake Coordinator – Candidates who are part of the department leadership team and who have responsibility for advanced departmental, company and member hospital engagement.

Benefits:

• Health Insurance
• Dental insurance
• Vision insurance
• Generous employer-matched 403(b) savings program
• Company paid: Life insurance, Short- and long-term disability insurance
• Generous Paid Time Off
• And much more!

Primary Responsibilities:

• Accurately compiles the initial Patient Profile for each therapy and distributes it to the appropriate members of the healthcare team for processing
• Responsible for answering all incoming phones for Intake Workgroup and ensuring all calls are documented in an email to appropriate staff and documenting in patient file where appropriate.
• Communicates effectively with pharmacy, reimbursement, materials management and delivery staff regarding new referrals and ongoing patient issues. All communication will be clearly documented in patient file.
• Works collaboratively with the Liaison/Care Coordination team to ensure efficient discharge
• Effectively communicates patient requirements and changes in patient status to appropriate members of infusion and reimbursement teams as well as the internal/external Nursing staff involved in meeting the patient’s home health needs.
• Comprehensively documents all patient related information / conversations in patient’s clinical record as updates are presented to Intake staff.
• Communicates all changes in patient supply requirements to Pharmacy and Patient Service Representative (PSR) for any active patient resuming therapy.
• Responsible for documenting and processing the requested delivery through SOP S015 – (Time Commitment Process).
• Responsible for updating any errors in patient file that is presented through daily reports (i.e., updating Referral sources; updating Access, etc.)
• Adheres to NELC Professional appearance standards

Requirements:

• Associate of Arts degree preferred.
• Previous medical office experience a plus
• Medical terminology knowledge preferred.

Preferred Skills

• Good Communication skills both verbally and written.
• Good organizational skills required.
• Good customer service skills required
• Attention to detail required.
• Working knowledge of Microsoft Office (Word, Excel, Power Point, Outlook) required
• Positive, team player a must.

''It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

An employer who violates this law shall be subject to criminal penalties and civil liability.''

EOE