Director, Account Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Account Management

Director, Account Management, Community Institutions


Our North America Client Sales organization is seeking to build a diverse strategic and consultative workforce of world-class relationship managers, problem-solvers and technologists. We are pursuing highly motivated individuals who display strong achievement orientation, intellectual curiosity, openness, resilience, diligence, and the ability to effectively marshal resources. We align our team to compete and differentiate on the basis of customer intimacy, product and solution strength, and partnership orientation.


The Community Institutions sales team focuses on the delivery of customized payment solutions and comprehensive consulting support, while leveraging Mastercard’s strong brand, technology, operations and risk platforms to deliver bottom line results to Mastercard’s Strategic Partners. This includes optimizing existing volume and growing net new volume through selling Value Added Services to Mastercard Strategic Partners.

• Have you ever proactively identified and solved complex problems that impact management, relationship and direction of the business?
• Have you ever prepared proposals, RFP’s, and negotiate contractual relationships with various internal and external stakeholders?
• Are you motivated to be a part of driving a world beyond cash?

The Role

• Develop deep relationships with Community Institutions customers across multiple product lines and management levels.
• Understand customers’ business objectives and goals, while identifying pain points. Develop and implement account plans to address with Mastercard products and solutions.
• Build and maintain strong working relationships, both internally and externally, working closely with a diverse and cross-functional team to achieve revenue targets and increase market share within a client.
• Negotiate, execute and manage customer contract agreement process, ensuring global linkage of resources and information sharing.
• Identify and develop new business opportunities that provide the best potential for future business growth, an appreciable return on financial investments
• Provide consultative industry and Mastercard insights in alignment with segment specialty

All About You

• Outstanding ability to manage and grow internal and external cross functional relationships and partnerships with executives at all levels
• Sound business judgment with established strategic and conceptual thinking and planning skills
• Demonstrated track record of planning, managing and closing complex, competitive sales effort and project management
• Excellent strategic thinking with strong analysis skills with a proven track record of creating solutions that increase revenue
• Self-starter who is highly organized, collaborative and results driven

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

O'Fallon, Missouri: $158,000 - $253,000 USD