Bilingual Client Service Coordinator

Job Description

Job Description

Job Description

Community Servings' mission is to actively engage the community to provide medically tailored, nutritious, scratch-made meals to chronically and critically ill individuals and their families. In addition, we are committed to prioritizing racial and economic justice and health equity in all our programs and business practices.

We are a dynamic and fast-growing agency at the forefront of the "Food is Medicine" field, providing over 1M medically tailored meals annually to clients and their families experiencing illness and food insecurity in Massachusetts and Rhode Island. In addition, our work strongly focuses on supporting the regional local food system, delivering high-quality nutrition education to the community, and hosting an on-site food-service workforce development program. Over the past 34 years, the agency has provided 13M+ free, scratch-made meals.

The Bilingual Client Services Coordinator is part of a growing team who is responsible for processing intakes for both philanthropic and healthcare contract clients including, but not limited to, monitoring client records, maintaining the client database, daily communication with the delivery team, and working with other departments to ensure that client meal issues or concerns are addressed in a timely manner.

Primary Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the experience, knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities:

• Completes all client and referral inquiries and responds daily to all client phone calls
• Processes all incoming paperwork for client intakes and maintains the client database daily
• Develops and maintains relationships with referral agencies and community organizations
• Assists in the coordination of the client recertification process which includes client memos, phone calls and collection of updated client paperwork
• Maintains effective communication between the Nutrition, Kitchen and Delivery teams
• Other duties may be assigned

Qualifications/Experience:

• Excellent customer service skills
• Bilingual: Fluent in Spanish, Portuguese, Haitian or Cape Verdean Creole
• Demonstrated telephone, verbal and written skills
• Must have excellent organizational skills and the ability to multi-task
• Proficiency in Microsoft Office
• Experience using Salesforce software a plus

Education:

• High school diploma and 2 years of experience in direct customer service

Physical Demands and Special Work Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to talk or listen. The employee is frequently required to sit and use hands to finger, handle, or feel. The employee routinely sits for long periods of time.

Benefits:

We offer a complete benefits program including:

• Medical Insurance
• Life-, Short- and Long-Term Disability Insurance
• Paid Vacation, Holidays, Sick Time, and Personal Time off
• Flexible Spending account (Medical and Daycare)
• Tuition reimbursement
• 403(b) Retirement Plan
• Free Dental Insurance
• Free daily community lunch
• Free parking

Community Servings knows that diversity drives excellence. We are a place where everyone is welcome. We celebrate, promote, and derive strength from a diversity of lived experiences. We actively seek and encourage an inclusive workforce .

Community Servings participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster (English/Spanish) and Right to Work Poster (English/Spanish) for additional information. If E-Verify cannot confirm that you are authorized to work, Community Servings is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before any action is taken against you, including terminating your employment.