IT Site Support Technician II
Kforce has a client in Boston, MA that is seeking an IT Site Support Technician II to join their Corporate Headquarters team. This role provides tier 2/3 desk-side support and resolves technical issues across the organization. The IT Site Support Tech will handle escalated service desk requests via phone, email, and in person, troubleshoot hardware/software problems, and implement solutions to ensure smooth IT operations. This is a great opportunity to contribute to a dynamic IT environment. Key Responsibilities:
- Support and maintain Windows and Apple desktop configurations
- Research and recommend enterprise hardware/software standards
- Troubleshoot network, client/server, desktop, and peripheral issues
- Collaborate with teams to deliver custom IT solutions
- Track inventory per IT Asset Lifecycle procedures
- Mentor support staff and assist during high workload periods
- Respond to second/third-level support requests professionally
- Provide proactive solutions to technical issues
- Support office moves, adds, and changes
- Stay current on tools for software distribution and maintenance
- Create technical documentation
- Participate in 24/7 support and on-call rotation
- Work hours: 8 AM to 5 PM
- Certifications: CompTIA A+ or Network+, Apple ACMT or ACSP
- Microsoft certifications such as MCSE, MCSA, or MCITP
- 3-4 years of experience in technical support
- Functional knowledge of Active Directory and related services
- Experience with Office 365 administration
- Expert-level knowledge of Windows 10 and 11
- Experience supporting Apple devices in a Windows AD environment
- Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook)
- ITIL certification
- Experience with Microsoft Deployment Toolkit or System Center Configuration Manager
- Familiarity with project management methodologies
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