Do you see yourself as a Sales Coordinator? What's your passion? Whether you're into hockey, knitting or farming, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
HOTEL OVERVIEW: For 70 years, the InterContinental® Brand has been writing the story of international travel and showing guests the InterContinental Life through personalized service, memorable, one-of-a-kind experiences and global etiquette. As part of the largest luxury hotel brand in the world, InterContinental® Boston is a landmark of luxury; rated in the top five on Trip Advisor for Boston hotels, named the 'Best Hotels in Boston' and top in the World' by Condé Nast Traveler magazine and featuring a Forbes Four-Star, 4 Diamond AAA rated hotel experience. The property overlooks Boston's historic waterfront, featuring 424 luxurious ultra-modern accommodations with distinctive style and breathtaking waterfront or downtown city views, a full-service spa and fitness club, 32,000 square feet of premier meeting and event space, and an array of restaurants and bars influenced by a variety of international flavors. We are looking for passionate people who are charming, confident and internationally-minded to ensure we continue the story of making great things happen at InterContinental® Boston.
JOB OVERVIEW Develop business through direct sales solicitation; secure new accounts, maintain existing accounts and execute tactical sales plans strategy to maximize the profitability of the hotel while maintaining guest satisfaction. Oversee client functions to ensure customer satisfaction.
At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
KEY RESPONSIBILITIES • Respond to client calls and special requests and obtain final details, dates, times, and hotel room and meeting room requirements. Regularly follow-up with clients and maintain accurate and updated information.
• Copying and delivery of deposit checks to the Accounting Department
• Mailing of departmental correspondence
• Checking of assigned managers mailbox
• Accurate message taking and relaying information
• Provides daily administrative support with a strong emphasis on typing internal BEO's, proposals, compiling and distributing reports
• Ensures daily BEO's are distributed promptly and accurately to appropriate Departments
• Handles all aspects of special requests for function events processed through the Catering Department
• Handle all telephone, and email contacts in a professional and timely manner on behalf and in concert with the catering associates
• Maintain client files and update information daily in accordance with established departmental policies and procedures.
• Promote teamwork and quality service through daily communication and coordination with other departments. es, etc. - to ensure repeat business, follow up on events, and generate new business
• Self-motivator who can manage the responsibilities of the department without daily supervision
• Represent the hotel with a positive attitude and professional attire
• Follow sustainability guidelines and practices related to IHG and InterContinental Boston sustainability programs
• Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the role
• Responsible for practicing, managing, and promoting the company's values so that it becomes and intricate part of the everyday operation.
QUALIFICATIONS AND REQUIREMENTS Some College plus 1-2 years sales or catering related experience, or equivalent combination of education and experience. Knowledge of hotel and food & beverage operations preferred. Must speak fluent English. Other languages preferred.
This job requires ability to perform the following:
• Frequently standing up or moving within and outside of the facility
• Carrying or lifting items weighing up to 25 pounds
• Handling objects
• Bending, stooping, kneeling
Other: • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• May be required to work nights, weekends, and/or holidays.
NOTE: A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. This document does not create an employment contract, implied or otherwise.
WHAT WE OFFER Hourly Rate: $33.97
In return we'll give you a competitive compensation package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.