Member Services Specialist

Position Overview

Ultimate Staffing Services is actively seeking a dedicated Member Services Specialist to join a reputable client in Amherst, Massachusetts. This position plays a critical role in delivering exceptional service to members, ensuring their needs are met with professionalism and efficiency. The ideal candidate will have a passion for helping others and thrive in a dynamic environment.

Responsibilities

• Provide outstanding service to members by addressing inquiries and resolving issues efficiently.
• Maintain accurate and up-to-date member records in the system.
• Collaborate with team members to enhance the member experience and service delivery.
• Assist members in understanding and accessing services and benefits.
• Communicate effectively with members via phone, email, and in-person interactions.
• Contribute to continuous improvement initiatives by providing feedback and suggestions.
• Ensure all interactions comply with company policies and procedures.
• Participate in training and development programs to enhance service skills.

Qualifications

• Previous experience in a customer service or member services role is preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using computer systems and software applications.
• Ability to work independently and collaboratively within a team.
• High school diploma or equivalent is required.

Required Work Hours

The position requires availability from Monday to Friday, during standard business hours on the 1st shift.

Benefits

• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement savings plan with company match.
• Paid time off and holiday pay.
• Professional development and training opportunities.
• Employee assistance program and wellness resources.

Additional Details

For those interested in making a difference and being part of a supportive team, this opportunity offers both professional growth and a chance to contribute positively to the member community. Applications are welcome from individuals who meet the qualifications and are eager to excel in a member-focused role.

Send resume or call 860.524.5573

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.