Receptionist/Administrative Support

Who We Are:
Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community’s most vulnerable—and most resilient—citizens.

From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.

Job Summary:
Hours: Full Time, Monday – Friday 8:00am – 4:30pm
Union: Yes
Union Name: 1199 SEIU
Patient Facing: Yes

Boston Health Care for the Homeless Program is seeking a polished, proactive professional to be the welcoming face of our front desk. In this role, you’ll oversee front desk communications, provide essential administrative support, coordinate deliveries, and manage the ordering of office supplies.

If you thrive in a dynamic environment and enjoy keeping operations running smoothly, we’d love to meet you!

Responsibilities:

• Greet, announce, and assist visitors, patients and staff; answer telephone, screen, respond and/or direct calls.
• Work with Patient Call Representatives to make reminder appointment calls for the JYP Clinic; act as liaison paging for patients and staff.
• Order BHCHP office supplies and business and appointment cards (quarterly).
• Monitor and distribute incoming and outgoing packages (Fed Ex, UPS, Courier); distribute inter-office and in-coming USPS mail as well as other BHCHP site pickups/deliveries.
• Work with multiple vendors for purchase of office furnishings; maintain Security Awareness.
• Complete basic word‑processing assignments and handle additional projects assigned.

Qualifications:

• High School Diploma or GED required.
• Minimum of two years’ work-related experience required.
• Excellent organizational skills and attention to detail.
• Excellent verbal and written communication.
• Proficiency with computer skills.
• Professional personal presentation.
• Ability to multitask.
• Stress tolerance.

Compensation and Benefits:

• The compensation increases based on years of experience and ranges from $22.25 - $35.20 hourly.

• BHCHP full time employees are eligible for our competitive time off program, health, dental and vision insurance, 403B retirement savings plan, pre-tax MBTA pass program with 40% discount, additional compensation for demonstrated bilingual proficiency and more. Benefits are prorated for part-time employees.

Does this amazing opportunity interest you? Then we'd love to hear from you.

As an equal opportunity employer, Boston Health Care for the Homeless Program is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.

Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to.

Please Note: Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas.