Ecommerce Site Optimization Specialist

TJX Companies

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Ecommerce Site Optimization Specialist

The Opportunity: Contribute To The Growth Of Your Career.

As the Ecommerce Site Optimization Specialist, you will be supporting the on-site optimization for MarMaxx.com (TJMaxx.com and Marshalls.com), or Sierra.com, implementing and maintaining customer-centric strategies, on-site tests, and enhancements to drive profitable sales!  In your role, you will partner with your manager to optimize the site experience by continuously evaluating sales, conversion, and overall website performance. Responsibilities also include on-site testing, on-site search & SEO, product recommendations, and new site features. We will accomplish this by consistently collaborating with cross functional partners in Digital Experience, Analytics, Marketing, Finance, and Operations. The ideal candidate is analytical, resourceful, curious, and passionate about delivering a leading off-price digital experience.

Who We Are Looking For: You.

• Develops, maintains, and analyzes customer reporting, identifying trends to deliver strategies that drive conversion through a deep understanding of customer behavior analytics.
• Supports conversion planning, identifying historical trends and future business initiatives that would impact conversion plans – highlights these to cross-functional partners to ensure an accurate plan. 
• Develops and implements A/B testing roadmap – complete tests and strategies across site, driving traffic through the shopping funnel and fuel incremental conversion.
• Drives experience, strategy, and performance of on-site search & SEO, ensuring optimal configuration and improving the customer search experience.
• Supports Product recommendations strategy, implementing and testing strategies to ensure relevant and fully optimized results are produced across shopping journey (cross-sells, up-sells).
• Partner with Digital Experience to roll out and maintain new features and projects.
• Monitor competition, share findings and make recommendations for site promotional opportunities.
• Collaborate across the TJX Digital brands finding opportunities to drive business.

Qualifications

• 2+ years of experience in an analytics or optimization role
• Understanding of ecommerce & business KPIs; Strong analytical and critical analysis skills
• Proficiency using Microsoft products like Excel and PowerPoint
• Experience with Adobe Analytics and A/B Testing a plus
• Agile and innovative problem solver with strong problem-solving skills and effective prioritization
• Demonstrates flexibility and adaptability
• Strong verbal and written communication skills
• Ability to build relationships, be personable, maintain a positive attitude and collaborate with others

This position is hybrid requiring at least two days per week in the Framingham, MA office and is not open to remote.

Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Address:

550 Cochituate Road

Location:

USA Home Office Framingham MA 550 Cochituate Rd

This position has a starting salary range of $69,200.00 to $86,500.00 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.