Front Office Agent
Summary
Job Summary
The Front Desk Agent is the first point of contact for our guests and plays a vital role in creating a warm, welcoming, and memorable experience at Hyatt. This position is responsible for managing guest check-ins and check-outs, handling reservations, and providing exceptional customer service while upholding Hyatt’s high service standards.
Responsibilities
The responsibilities outlined below are provided as a representative sample of the essential functions of this position and are not intended to be an exhaustive list; additional duties may be assigned as necessary
· Greet guests warmly upon arrival and provide a seamless check-in/check-out process.
· Verify guest identification and reservation details accurately.
· Manage incoming reservations, update guest profiles, and handle changes or cancellations as needed.
· Answer phone calls and respond to guest inquiries regarding hotel services, amenities, local attractions, and promotions.
· Process forms of payment and accurately handle cash and billing transactions.
· Maintain accurate guest records and prepare daily reports as required.
· Provide guest services, including answering questions about the property and local area.
· Address and resolve guest complaints or issues promptly by coordinating with other departments.
· Upsell additional hotel services and amenities to enhance the guest experience.
· Ensure the front desk area remains organized and presentable at all times.
· Comply with Hyatt policies, standards, and safety procedures to maintain a secure and efficient working environment.
· Work closely with other departments (e.g., housekeeping, maintenance) to ensure guest satisfaction.
· Assist in other front office tasks as needed.
The pay rate for this position is $31.35
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