Content Adjuster

Job Description

Insight Global is seeking a Content Adjustor for a public adjusting firm in the greater Boston area.

Key responsibilities:

• Responsible for the inspection, documentation, evaluation, and settlement of personal and commercial property contents claims

• Handles losses resulting from fire, water, theft, weather, and other covered events

• Ensures fair, accurate, and timely claim resolution

• Maintains compliance with policy provisions, regulatory requirements, and claims best practices

• Acts as a key point of contact for policyholders, public adjusters, and internal claim team

• Primary Responsibilities

o Claims Handling & Evaluation

? Conduct on site and/or virtual inspections of damaged or destroyed contents

? Prepare detailed contents inventories and itemized valuations

? Calculate replacement cost, actual cash value (ACV), and depreciation

? Review receipts, photographs, inventories, appraisals, and supporting documentation

• Coverage & Compliance

o Interpret and apply policy language, limits, exclusions, and endorsements

o Ensure compliance with state insurance regulations and company guidelines

o Maintain accurate, timely, and well documented claim files in claims systems

• Communication & Negotiation

o Communicate professionally with policyholders, public adjusters, contractors, and vendors

o Negotiate settlements in good faith and resolve claim disputes when applicable

o Clearly explain coverage decisions and settlement outcomes

o Prepare written reports, estimates, and settlement recommendations

• Collaboration & Performance

o Coordinate with field adjusters, examiners, restoration vendors, and legal teams

o Meet productivity, quality, and customer service performance standards

o Support catastrophe response efforts when required

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• Minimum of 1 years of experience handling contents (personal property) insurance claims

• Strong understanding of contents valuation and depreciation methodologies

• Strong written, verbal, and interpersonal communication skill

• Excellent organizational skills and attention to detail

• Ability to manage multiple claims and deadlines in a fast paced environment - Xactimate