Customer Service Representative II

Job Title: Customer Service Representative II
Location: Tewksbury, Massachusetts, 01876

Duration: 6 Months contract to hire
Shift: 8 AM 5 PM Fully onsite
Payrate: XX22.37XX.

SAP experience / CRM experience is preferred
Site is currently using Microsoft Dynamics, but experience with any ticketing or service management system is a plus
Phone skills required
Virtual interview



The Role:
The Customer Service Representative will be responsible for general customer service support primarily focused on providing part and pump price quotes, processing part and pump orders and assisting with warranty claim and invoice billing issues.



Core Responsibilities:

• To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
• Perform Customer Service Support functions as the first point of contact with the customer.
• Adhere to ISO9001 Customer Service Procedures and Work Instructions.
• Maintain Quote Log and Production Order Log Tracking Database.
• Utilize the ERP-LX (Order Entry) system.
• Provide Part, Pump, Motor quotes to customers as required.
• Assist with Warranty claim Processing.
• Assist with Credit Memo / No Charge requirements.
• Preparing the customer communication folder.
• Perform Order Entry Processing and provide Order Status updates as required.
• Process Change orders (address changes, schedule date, carrier changes).
• Assist Sales teams with customer support activities.
• Understand and perform Export Compliance tasks as required.
• Interface with the customer to assist in resolving AR Collections Dispute Resolution issues.
• Other duties as assigned by the Customer Service Manager.

Qualifications:

• High School Diploma.
• Prefer associates degree individuals or some level of college experience.
• Strong financial/accounting skills required.
• Problem solving skills and strong written and verbal communication skills required.
• Must be knowledgeable in MS Office applications.
• 1-3 years' experience