Floor / Duty Manager

Title: Floor / Duty Manager - Time Out Market Boston

Location: Boston

Department: Operations

Reporting to: AGM

Role overview

We love what we do - and it shows! Time Out Market is the division of Time Out that brings our food and cultural experiences to life for our guests, readers and clients.

Our Market Managers take the lead in ensuring that the best of the city under one roof provides each of our guests and team members a memorable experience with each visit.

Responsibilities

● Maintain the highest standards of food and beverage quality, guest service, cost control and consistency in accordance with company’s expectations, while maintaining compliance with city, state and federal laws.

● Focus on succession management, training and, development of all Market employees

● Delegate responsibility to the management team as needed and enforce existing policies consistently

● Oversee and participate in the hiring, training, supervision management, coaching, counseling and evaluation of all members of the market team.

● Promotes organization in industry, manufacturing and/or trade associations

● Work closes with the General Manager, Public Relations and Marketing teams on plans that result in optimum recognition and maximizing number of covers for the Market

● Protect and enhance the value of all Market assets through appropriate programs in maintenance, security, housekeeping and through the capital budgeting process alongside with the General Manager

● Process the weekly schedule and payroll for the hourly staff

● Conduct pre-shift meetings and assist team members with any inquiries

● Develop and implement operating standards, policies and procedures to be followed by the management team

● Assign and instruct the employees in details of their work. Observe performance and encourage improvement where necessary. Ensure that the performance appraisal tools are being utilized consistently and effectively.

● Operate with an open-door policy, listen to and understand requests of the team, respond with appropriate actions and provide accurate information

● Ensure proper inventory levels are maintained for facilitating proper restaurant operations, establish and enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with the purchasing and finance teams

● Make decision and take action based on previous experience and good judgement, revising procedures as needed to accommodate unusual situations

● Interact with all department personnel, Market and vendor staff as needed

● Ensure inventory levels are maintained for facilitating proper restaurant operations, enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with the Purchasing and Finance team

● Ensure that no members of staff are permitted to work if they are not suitably dressed or groomed

● Develop and implement cost saving and profit enhancement measures

● Maintain positive and professional relations with vendors. Manage interaction of vendors on property with our staff.

● Create and execute action plans for any areas that need improvement or are in critical situation

● Maximize restaurant profitability; monitor the use of controls to ensure they remain effective

● Monitor labor costs and monitor the restaurant’s budget to ensure efficient operations, including achieving budgeted revenue and labor expenses are being met

● Monitor guest satisfaction on all levels, including social media platforms

● Ensure health, safety and sanitation requirements are in compliance with Department of Health, OSHA and any city or state agencies and ensure all managers are aware of any changes in the law

● Participate in the development of annual budget for the entire restaurant; develop short and long term financial operating plans

● Participate in community events and ensure corporate social responsibility goals of venue are met

● Maintain a professional, neat and well-groomed appearance adhering to Company standards

● Open and/or close Market daily as scheduled following established standards and guidelines.

● Follow up cash handling procedures.

● Maintain confidentiality.

● Assist Management as needed in any other task necessary to ensure successful operations of the Market.

● Engage with guests at the Market to ensure guest satisfaction.

● Main focus on day to day operations, guest engagement, and staff supervision

Skills and Experience

● Minimum of two to three years of restaurant operations experience required

● Expert knowledge of restaurant operations including food, beverage, service techniques, and guest interaction

● Proficient in Windows Microsoft Office, Mac OSX, POS system

● Strong problem-solving skills

● Ability to lead by example and act in a professional manner always

● Ability to communicate effectively and assertively, both verbally and in writing with staff, clients, and the public

● Ability to maintain a high level of confidentiality

● Ability to write reports, business correspondence, and procedure manuals

● Ability to demonstrate a positive attitude always; as well as, keep an open and objective view

● Ability to listen empathetically and be respectful always

● Ability to maintain personal integrity, composure and stay focused

● Ability to work as a team, stay organized, handle various projects at one time, follow up and make accurate decisions

● Ability to handle a fast-paced, busy, and somewhat stressful environment

● Ability to work under pressure and meet deadlines

● Must be able to push and lift up to 50lbs

What we look for in a candidate

Time Out is a company filled with individuals as diverse as the cities we are in and cover. At the same time there are common characteristics and values we all share. To join our team, you’ll want to…

• Be commercially astute

• Either have experience at or want to dive headfirst into a fast-paced transformative company in pursuit of excellence

• Think globally

• Have excellent communication and relationship building skills

• Have a high sense of ownership, urgency and drive

• Be a team player

About our culture

At Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability; gender, gender reassignment; race; religion or belief; sexual orientation; marriage and civil partnership; pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world, social justice, and the pursuit of happiness, after all, we are in the happiness business.

About Time Out Group plc

Through Time Out Media and Time Out Market we help our large audience go out in the world's greatest cities and connect global brands as well as local talents with this valuable audience.

Time Out Media ’s multiple digital and physical channels span websites, mobile, social media, video, audio and Live Events. Across these channels, Time Out distributes its high-quality content – curated and created by a global team of local expert journalists – around the best food, drinks, culture, art, music, theatre, travel and entertainment in 333 cities and 59 countries. The Company is giving international, national and local brands and businesses the opportunity to connect with this global reach and strong traffic from a desirable audience by offering bespoke 360-degree multichannel advertising solutions. Since its launch in 1968, Time Out has become a global brand that advertisers and consumers love and trust.

Time Out Market is the world's first editorially curated food and cultural market, leveraging the Time Out brand to bring the best of the city together under one roof: its best chefs, drinks and cultural experiences – based on the editorial curation Time Out has always been known for. The first Time Out Market opened in 2014 in Lisbon, quickly turning into one of the most popular destinations in the city. The success of Lisbon brought further expansion and the portfolio currently includes eight Markets:
in addition to Lisbon, there are sites in New York, Boston, Montreal, Chicago, Dubai, Cape Town and Porto. More Time Out Market locations are in the pipeline as the global expansion continues.

Time Out is headquartered in London (United Kingdom) and listed on London's AIM stock exchange, trading under the ticker symbol 'TMO'.

Time Out is a dynamic, pioneering brand and so is our team. We want to work with the best and brightest talent because we work for the world’s greatest cities, the people enjoying them and the businesses in them. As a truly global team we get to collaborate with colleagues from New York to Paris, Cape Town and Sydney and beyond. It’s our expertise, authenticity and collaboration that make us successful and a unique team.