Client Success Manager

Who We Are:
Our story began in 2011 when a group of office workers at a major logistics company in Chicago had a lunch problem. Nearby options were limited and the team was spending too much time and money traveling to their favorite restaurants. They had an idea: bring Chicago’s local restaurant culture inside the office to sell food. It was an immediate hit. When they discovered people from other companies sneaking into their office, they knew they were on to something.

Fooda pioneered the concept of rotating popup restaurants inside offices. Today, we operate in 45 cities with over 100 million meals served and continue to grow rapidly.

Powered by technology and a network of 1500+ restaurants, we feed hungry people at work through a platform of unique food programs located within companies, office buildings, hospitals, schools, distribution centers, and more. At Fooda, we believe a workplace food program should be something employees love and look forward to every day.

Position Overview:
The Client Success Manager performs a critical oversight function for all Fooda operations in the Boston market. In addition to running the day-to-day operations in Boston, the core responsibility is to provide leadership and support for the operations teams in Boston. This manager is focused on recruiting and retaining top talent for each role. This role and the team that will be built is focused on recruiting and retaining the best local restaurants and delivering a great experience to our clients. In addition, this role’s path to success is creating a standard of operational excellence for all clients across all of our product offerings. This role reports to the Regional Vice President of Sales and Operations.

Who We Are Looking For:

• You have the interpersonal skills to help coach and manage Fooda teammates in all operations of Boston as well effectively communicate up to Fooda leadership
• You have the ability to analyze and report performance of all product offerings against company goals and initiatives
• You have effective project management skills, with success stories demonstrating your ability to complete initiatives from start to finish
• You are extremely organized, and detail orientated, with proven capabilities to prioritize and multitask
• You have a willingness to speak up and have your own voice while acknowledging customer needs
• You have ability to effectively manage tasks and priorities across multiple markets
• You are known for your positive outlook and lead by example

What You Will Be Doing:

• Manage, coach and support teams across all product offerings as they lead day-to-day operations. Hold teammates accountable for the ownership for client relationships and restaurant retention.
• Manage, teach and coach multiple operations teammates ensuring best practices for Fooda are being executed
• Hold responsibility and lead processes aligning to recruiting, training and retention of employees.
• Identify operational challenges aligning to client needs and requests. Serve as a leader to create and execute different strategies or processes
• Collaborate with the market leadership and the sales teams with retention initiatives for all markets
• Leading quarterly business reviews with key stakeholders

What We’ll Hook You Up With:

• Competitive market salary and stock options based on experience
• Comprehensive health, dental and vision insurance plans
• 401k retirement plan with company match
• Paid maternity and parental leave benefits
• Flexible spending accounts
• Company-issued laptop
• Daily subsidized lunch program (ours!) and free food and beverages in the office
• A fulfilling, challenging adventure of a work experience

Must be authorized to work in the United States on a full-time basis. No recruiters please.

The salary range for this role is between $80,000- $95,000 and is dependent on a number of factors, including but not limited to work experience, training, location, and skills.