IT Operations Manager

Job Description

The IT Operations Manager is responsible for the stability, security, and day-to-day operational integrity of the company's production technology environment. This is a hands-on leadership role owning infrastructure, production controls, deployments, and IT service delivery, including helpdesk and end-user support. This role serves as the control layer of IT, ensuring all systems are provisioned, deployed, and maintained through disciplined, auditable processes.

This position owns the "run" environment and production controls but does not own IT strategy, architecture, or application development direction.

Responsibilities:

• Own and enforce control over all production environments and deployments

• Approve and govern production releases and deployments

• Enforce change management, access management, and environment segregation (dev, test, prod)

• Provision and manage cloud infrastructure in Azure based on approved architecture standards

• Own CI/CD pipeline controls including deployment approvals and promotion to production

• Monitor system performance, availability, and reliability using appropriate monitoring tools

• Lead incident management including response coordination, escalation, communication, and root cause analysis

• Oversee helpdesk and IT operations staff including ticket prioritization, workflows, SLAs, and escalation processes

• Manage access provisioning and deprovisioning following least-privilege and audit requirements

• Coordinate with Engineering and vendors to ensure controlled, compliant deployments

• Maintain audit readiness through documentation, change tracking, and operational controls

• Support ongoing IT operations and service delivery as needed

Required Skills and Experience:

• 5 to 8+ years of experience in IT operations, infrastructure, or systems administration

• Strong hands-on experience with Microsoft Azure and cloud infrastructure management

• Proven experience owning production environments and deployment controls

• Strong experience with DevOps practices including CI/CD pipelines and infrastructure as code

• Experience with incident management, system reliability, and operational controls

• Experience with identity and access management including Entra ID and RBAC

• Experience overseeing helpdesk or IT service delivery functions

• Ability to work in a controlled, compliance-driven production environment

Nice to Have Skills and Experience:

• Bachelor's degree in IT, Computer Science, Information Systems, or related field

• Azure, Security+, or other relevant technical certifications

• Experience working with cybersecurity tools and third-party security providers

• Experience supporting audit or regulated environments

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

We are an Equal Opportunity Employer and are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We believe that diversity drives innovation and strengthens our ability to serve our clients and communities.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• 5 to 8+ years of experience in IT operations, infrastructure, or systems administration

• Strong hands-on experience with Microsoft Azure and cloud infrastructure management

• Proven experience owning production environments and deployment controls

• Strong experience with DevOps practices including CI/CD pipelines and infrastructure as code

• Experience with incident management, system reliability, and operational controls

• Experience with identity and access management including Entra ID and RBAC

• Experience overseeing helpdesk or IT service delivery functions

Ability to work in a controlled, compliance-driven production environment - Bachelor's degree in IT, Computer Science, Information Systems, or related field

• Azure, Security+, or other relevant technical certifications

• Experience working with cybersecurity tools and third-party security providers

Experience supporting audit or regulated environments