Floor Manager

Floor Manager

Trillium is hiring a Floor Manager to join our Fort Point Location. In this position, you will play a key role in managing all aspects of our taproom. First and foremost you will work closely with the General Manager and staff to run day to day taproom operations. As a leader, you will be expected to deliver a high-quality experience to our guests and motivate our staff to ensure excellent customer service. The ideal candidate personifies the fundamental elements of hospitality with exceptional management skills and a passion for creating memorable experiences.

Job Duties & Responsibilities:

Leadership

• Inspire a passionate team culture in support of consistent execution of Trillium’s goals
• Drive a culture of continuous improvement and strive for operational excellence by collaborating with cross-functional teams
• Lead, inspire, and educate staff to achieve their defined goals and results, consistently monitoring performance and creating development plans
• Partner with Human Resources to address employee relations issues; identify appropriate training and/or coaching opportunities and follow-up to ensure effective, legally compliant, and consistent resolutions are reached
• Provide positive, actionable solutions when faced with challenges
• Ensure that Handbook policies, procedures and standards are maintained and followed in a consistent and fair manner
• Continuously create a pipeline of talent for all positions while developing current employees through empowerment and effective decision making

Customer Service

• Maintain appropriate staffing levels to ensure efficient and proper guest service while upholding budgeted guidelines
• Ensure customer satisfaction through promoting excellent service
• Respond to customer complaints tactfully and professionally
• Analyze staff evaluations and feedback to improve customer’s experience

Administrative

• Ensure that weekly payroll information is accurate and submitted on time
• Oversee health code compliance and sanitation standards
• Plan and manage private events, including timeline/schedule, logistics, and on-site execution

Additional duties may be assigned as necessary.

Desired Qualifications & Abilities

Qualifications & Experience

• Minimum 1 years’ experience working as a restaurant manager and experience as a bartender, server or support member preferred
• Proven track record for maintaining high standards in restaurant cleanliness, sanitation, food quality, and guest satisfaction

Knowledge, Skills, and Abilities

• Understanding of local health and safety requirements and ability to ensure that Department of Health standards are upheld
• Confidence and business acumen to delegate staff effectively based on business conditions
• Exceptional guest service skills
• Ability to remain calm under pressure and communicate clearly, with composure and enthusiasm
• Posses a self-motivated approach, with strong work ethic, requiring limited oversight
• Impeccable leadership and communication skills to a variety of audiences
• Refined leadership skills, including coaching, directing, and motivating a team
• Demonstrate a sincere desire to mentor and develop others
• Function at all times with the highest degree of honesty and integrity
• Innate desire to work as a team with a results-driven approach to success
• Willing to work a flexible schedule including nights, weekends, and holidays
• Ability to stand, sit, or walk for an extended period of time or for an entire work shift
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance

Benefits

• Medical, dental and vision benefits with no wait period
• 401k plan with generous match with no wait period
• Short & long term disability and life insurance
• Paid time off
• Annual Bonus Eligible
• Trillium Comp Card
• Trillium discounts
• PPE Reimbursement
• MBTA discounts
• Philanthropy program
• Employee Assistance Program
• Educational reimbursement
• Employee gym