Pharmacy Technician - Customer Care Specialist

Position: Pharmacy Technician - Customer Care Specialist

Location: Waltham, MA

Job Id: 4804

# of Openings: 1

Join our Growing Team making a difference in our Patient Lives! Onco360 is looking for a Customer Care Specialist based out of our Waltham, MA pharmacy. This is a full‑time position working hours between 8am-8pm EST Monday through Friday and availability on Saturday and Sundays for hours between 9am-5:30pm EST. This is a remote work from home position. Customer Care Specialists at Onco360 will work with the sales team and providers in monitoring all customer care issues.

Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers.

A career with us is more than just a job. It is an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission—to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion.

We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.

Starting salary from $23.00 an hour and up

We offer great benefits including:

• 401k with a match
• Paid Time Off and Paid Holidays
• Tuition Reimbursement
• Company paid benefits – life, and short and long‑term disability

Customer Care Specialist Responsibilities

• Manages the customer care escalations email workflow.
• Works with the customer service manager to ensure all sales team escalations are addressed daily.
• Work all address exception reports given by the VP of pharmacy operations.
• Report to the customer care manager any items that may cause escalations not to be completed.
• Have knowledge of CPR+ and billing claim responses.
• Escalate all issues to the proper pharmacy director, sales team rep or analytics team.
• Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.
• Work all projects that are assigned by the customer service manager

Position Qualifications for Customer Care Specialist

• Education/Learning Experience
  • High School Diploma required; Bachelor’s degree preferred
• Work Experience
  • 1 to 2 years of pharmacy billing or certified pharmacy technician required
• Skills/Knowledge
  • Customer service, problem solving, and excellent communication skills verbal and writing required.
  • Work independently with little to no guidance
• Licenses/Certifications
  • Required: State Pharmacy Technician (as required) and national Pharmacy Technician certification (PTCB or equivalent

Company Values

Teamwork, Respect, Integrity, Passion