Institutional Client Billing - Morgan Stanley Investment Management - Vice President

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments, and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Morgan Stanley Investment Management (MSIM) is one of the largest global asset management organizations of any full-service securities firm, with 45 offices serving clients in 19 countries. MSIM’s professionals worldwide provide outstanding long-term investment performance. We offer clients a diverse array of equity, fixed income, liquidity, and alternative investments, including merchant banking strategies.

Role Description

Overview:

This Vice President role reports to the Executive Director, Global Head of Institutional Client Billing (Office of the COO) and leads a critical function responsible for accurate, timely billing and accounts receivable outcomes for institutional clients. This offers the opportunity to strengthen controls, enhance reporting transparency, improve operating efficiency, and help shape a scalable service model across onshore and offshore teams. This position is well suited for a candidate with experience in billing operations, revenue operations, client finance, fund administration oversight, or process/control leadership within financial services.

What success looks like (6–12 months): A stable, well-controlled billing process with strong delivery against deadlines, improved exception management, clear KPI and management reporting, documented procedures and quality assurance, and an operating model with defined ownership, scalable capacity, and effective stakeholder partnership.

The team is responsible for end-to-end billing operations, including fee setup validation, calculation and reconciliation support, invoice generation and distribution, issue management, reporting, process documentation, and coordination with key internal and external partners. The role works closely with teams across client coverage, finance, legal, risk, compliance, operations, and technology to support accurate execution, strong controls, and continuous improvement.

We value continuous improvement and practical problem solving. Candidates should be comfortable using data to identify root causes, reduce manual work, and improve controls (e.g., Excel automation, workflow standardization, dashboards). Familiarity with BI tools and automation/AI-enabled capabilities is a plus but not required.

Specific responsibilities:

Key responsibilities span operational delivery, controls and governance, stakeholder engagement, reporting and analysis, team leadership, and process improvement:

• Lead end-to-end institutional client billing operations, including fee setup and interpretation, calculation and validation, invoice generation and distribution, cash application, and accounts receivable oversight, with a focus on accuracy, timeliness, and strong client experience.
• Strengthening the billing control environment by identifying and resolving issues, driving root-cause remediation, maintaining procedures and supervisory controls, and advancing process improvements and automation to reduce operational risk and support scale.
• Own billing-related reporting, analytics, and stakeholder communication, including KPI and management reporting, collections and escalation oversight, capacity and issue tracking, and financial analysis supporting business planning, pricing, and revenue transparency.
• Lead and develop the team, including offshore support, by establishing clear ownership, building capability through training and coaching, managing priorities and escalations, and helping shape a scalable operating model across people, process, and technology.

Skills, Experience and Education

• Bachelor’s degree in business centric concentration with 8-12 years of industry experience
• Proven track record of improving processes, reducing operational risk, and solving complex business problems.
• Demonstrated people leadership skills, including coaching, delegation, and team development.
• Experience managing operational processes while supporting system enhancements, process changes, or platform implementations.
• Strong analytical and Excel skills required; ability to work with data to support reporting, reconciliation, and decision-making.
• Experience with automation, workflow tools, data visualization platforms (for example Power BI or Tableau), and/or AI-enabled capabilities is a plus.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

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Expected base pay rates for the role will be between $110,000 and $150,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

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