Guerlain Spa Massage Therapist
- Provide massage and body treatments to guests.
- Promote wellness and accommodate guests to achieve their goals.
- Assess guest needs and inquire about contraindications prior to service commencing.
- Escort guests to and from treatment rooms, and other spa areas as requested by guests.
- Prepare treatment room and work areas at the beginning of each shift.
- Maintain cleanliness of work area throughout shift, sanitizing and properly store tools and equipment at the end of each shift.
- Promote and upsell treatments and retail suited to guest needs.
- Keep up to date with current techniques and modalities related to the field of work.
- Periodically ascertain guest comfort, safety and privacy throughout the service. Direct all efforts toward guest satisfaction.
- Handle guest incidents in accordance with Raffles Standard Operating Procedures, and informing supervisor/manager.
- Report any treatment room defects to spa management to ensure prompt follow up.
- Maintain current skills and license in specialized area per state requirements.
- Ensure uniform and appearance is tidy and professional, in line with grooming standards.
- Adhere to all Raffles Brand Standards, department procedures and spa service standards.
- Must possess current and valid license as a massage therapist in state of employment.
- Minimum 2 years' experience in a luxury spa environment.
- Certified and skilled in performing various modalities of massage.
- Flexible hours required.
- Stand for an extended period of time, manipulate objects of varying size and weight.
- Passion for guest care.
- Sound understanding of spa and wellness.
- Able to communicate clearly and professionally among team members and towards guests.
- Proficiency in all components of massage, anatomy and physiology.
- Hourly Wage: Intro rate at $13.91 - wage after 90-day probationary period at $15.45
- Employee benefit card offering discounted rates in Accor worldwide for you and your family.
- Excellent Company benefits including medical, dental, vision and life insurance.
- Personalized development opportunities across Accor's extensive brand portfolio.
- Ability to make a difference through our Corporate Social Responsibility activities
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